DevLearn 2016 Concurrent Sessions

DevLearn 2016 offers you the largest, most comprehensive, most cutting-edge learning technologies program in the world. The event includes more than 125 concurrent sessions covering all the critical topics that will help you develop new skills and expertise in the management, design, and development of technology-based learning.

Specialized Focuses

In addition to the great tracks at DevLearn 2016 Conference & Expo, there are a number of specialized sessions curated to help you put your skills into practice immediately.

Receive hands-on training and follow along with the instructor step-by-step.

Explore new ways you can use tools and techniques to create unique solutions.

Learn from your peers as they share problems, solutions, and results.

Build your understanding of how virtual, augmented, and mixed realities can be used in L&D.

Focus on skills that will take your work to new heights.

To give a brief overview of their sessions, many speakers have provided sessions trailers which are located on the description pages of those sessions. To view a complete list of these trailers, please visit our YouTube playlist page.

All Sessions

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Wed, November 16

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

10:00 AM Wed, November 16

Track: Data and Measurement

LMS reporting and learning analytics are often seen as tasks performed by LMS administrators, trainers, and instructors—tactical tools and methods used only to illustrate the performance and outcomes of training and blended learning programs. Increasingly, however, organizations are using learning data to show how improved learning performance impacts corporate performance at the highest level. Today, any LMS should be able to quantify the cost savings and resource efficiencies—KPIs for which everyone on the management team is held accountable. In this session, learn how reporting and analytics can demonstrate the value of your learning program to the entire organization.

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10:00 AM Wed, November 16

Track: Tools

Time is money, and so are happy clients! Come spend some time with the Articulate team and learn how you can speed up your workflow and increase your productivity with your favorite Articulate tools.

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10:00 AM Wed, November 16

Track: Tools

Sales reps need a way to ramp up on their products, competitors, and industry landscape fast. With Knowledge Guru’s new app, Drive, reps can increase their confidence and competence in just a few minutes a day on their smartphones. This session will cover the challenges faced by today’s sales reps and demonstrate how the Knowledge Guru platform uses game-based learning, adaptive learning, and microlearning to reinforce training after product launches and enable coaching at scale.

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10:00 AM Wed, November 16

Track: Emerging Tech

Take an in-depth look at five trends you should focus on in learning today, and get a glimpse of what’s just around the corner. This session will provide you with dozens of resources to share with your team and get you started. Get ready to reboot your brain and enhance your learning today.

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10:00 AM Wed, November 16

Track: Instructional Design

Collaborative and social tools have transformed how people work together and perform their jobs. These tools and concepts, however, are not yet being used as they could or should be within the learning life cycle—so organizations continue to miss out on key opportunities to optimize the learning experience. This will become even more crucial as L&D moves beyond person-to-person to also encompass personalized interactions with cognitive-based platforms. This session will provide insight into identifying opportunities and implementing new approaches based on real-world examples. It will also provide an overview of an IBM cognitive-based solution that demonstrates the possibilities.

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10:45 AM Wed, November 16

Track: Tools

Camtasia is an all-in-one tool that you can use for screencasts, video, and even user interaction. It has many powerful features and a few that could greatly improve the engagement level of your eLearning production. Camtasia “power users” can create visually stunning courses with very efficient workflow.

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10:45 AM Wed, November 16

Track: Video & Media

Microlearning videos under one minute in length require rapid storyboarding and predefined video content structures. As the length of the video decreases, so does the optimal format of the video. Leaving out too many details will have a negative effect on your learning strategy. Every second counts for your learner!

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10:45 AM Wed, November 16

Track: Data and Measurement

Your access to learning-related data has grown dramatically over recent years. But just because you have a large volume of data doesn’t mean it necessarily provides value. While tools like the xAPI make it increasingly easy to acquire data about learners’ activities, this information provides little benefit if you don’t know how to design to acquire meaningful data, interpret that data, or improve your learning design based on what you’ve discovered.

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10:45 AM Wed, November 16

Track: Emerging Tech

Massive open online courses (MOOCs) continue to be both big news and big business, but one aspect that is less often discussed is the behind-the-scenes perspective. Building a greater understanding of the design considerations, facilitation techniques, and data interpretation from MOOCs can give you valuable inspiration for designing and facilitating any people development activities—regardless of whether or not you’re building MOOCs.

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10:45 AM Wed, November 16

Track: Management and Strategy

On time. Within budget. What they need (even if that changes!). These are moving targets, and yet you’re expected to deliver all three. The software development industry is embracing agile methods to address these issues, and there is much that the eLearning development world can learn from it. Agile provides a framework for adapting to change as it happens and working with the client to deliver content that learners need most.

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10:45 AM Wed, November 16

Track: Mobile

For a remote workforce such as flight attendants, who travel all over the country, eLearning is effective, necessary, and widely enjoyed. However, there are no computers on the airplane, which serves as their office. Due to the lifestyle of the work group, many do not have computers at home; this leads to a large percentage’s trying to complete non-mobile courses on their tablets or smartphones, causing a poor user experience.

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10:45 AM Wed, November 16

Track: Instructional Design

For instructional designers and facilitators, the challenge is to create learning materials that reach and affect audiences positively and do not elicit feelings of exclusion or discrimination. However, you’re human, and every human has hidden or unconscious biases that impact behaviors and thoughts. This can lead to unintentional missteps in design and delivery. As learning becomes more story-driven, you need to be sensitive to how you present characters, including race, gender, gender identity, and organizational roles.

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10:45 AM Wed, November 16

Track: Management and Strategy

Learner-driven, adaptive, engaging, future-proof, innovative, and business-aligned—you need to deliver all this and more! Constructing a strategy to match, though, is tough, pushing L&D to redefine its role in the business. However, by applying a performance lens to learning, you can engage everyone from the board to new starters, construct a holistic strategy, and put learning at the heart of the workflow.

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10:45 AM Wed, November 16

Track: Development

How do eLearning developers ensure that trainings are well designed graphically? There are many resources out there for web design standards, such as the Nielsen Norman Group and the World Wide Web Consortium, but what about eLearning design? Sure, there are plenty of resources for free templates and character packs, but that doesn’t really help developers learn how to properly design online training.

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10:45 AM Wed, November 16

Track: Games and Gamification

Learners are distracted with daily competing priorities and struggle to retain information presented through digital learning. Ebbinghaus’ forgetting curve shows that retention rates are abysmal. Educators and instructional designers are pressed for time and resources to deliver learning that maximizes retention and desired outcomes.

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10:45 AM Wed, November 16

Track: Emerging Tech

Today, 360-degree video is becoming a part of consumers’ lives on social media and through entertainment. However, to be effective for learning, it needs to be interactive, relevant, and trackable. Achieve these, and you can give learners the ability to explore a space and discover its secrets (or risks). As video shifts, learning professionals need to be ready to make the most of the changes.

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10:45 AM Wed, November 16

Track: Instructional Design

While there are many practices and models grounded in research that people use to create eLearning, there are also a lot of common statements about the field that may or may not be based in fact. Do learners really remember 50 percent of what they hear? Does L&D need to treat generations differently? Do learning styles matter? While these ideas are widespread, are they actually true?

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10:45 AM Wed, November 16

Track: Instructional Design

Learners, particularly online learners, often suffer from illusions of competence in learning, procrastinate, and fail at breaking down content into smaller chunks to build solid expertise. Each can lead to higher rates of frustration and, ultimately, reduce success.

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10:45 AM Wed, November 16

Track: Mobile

The challenge with the majority of learning that goes on in organizations is that it is quickly forgotten. Modern neuroscience tells us that in an increasingly complex digital world, with so much competing for our attention, a majority of what we learn in organizational training is forgotten within days. With the amount of time, money, and energy spent on developing these learning experiences, it is critical that organizations find ways to maximize their investment by ensuring learners retain the information they are given.

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10:45 AM Wed, November 16

Track: Tools

High-quality visuals are crucial to the success of eLearning courses and videos. Photoshop lets you create these quickly and easily, but many eLearning developers find the program too complicated and either avoid it altogether or don’t take full advantage of the features available.

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10:45 AM Wed, November 16

Track: Tools

Storyline offers so many layers of possibilities, with its various trigger and variable functions, that it can feel overwhelming with the level of customization at your fingertips. You may have seen eLearning with characters that can respond directly to you, ask you questions, or move and interact with other characters based on what you input—but how would you create such engaging interactions and fit them all on screen?

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11:00 AM Wed, November 16

Track: Management and Strategy

Each project, whether agile or ADDIE, micro or massive, has components that must align in order to have a successful outcome. The first two to three weeks of a project set the stage for communication, vision, expectations, content preparation, and rapport. A misfire in the beginning can lead to extended time frames, disappointment, and lost profit.

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11:00 AM Wed, November 16

Track: Management and Strategy

“Curation” has reached buzzword status. But while everyone’s talking about it, not everyone is really sure how to do it. What does curation actually mean, and why is it important to your organization? While it’s important to know that curation has the potential to transform your approach to learning, you also need to understand the details of what it takes to make it work.

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11:00 AM Wed, November 16

Track: Tools

When you develop with Adobe Captivate, you need an extensive set of tools and techniques in your arsenal in order to use the intricacies of the full environment. But while you need to use this wide variety of features effectively, you also need to use them efficiently in order to meet the timeline demands of most projects. While they may not always be included in formal training, it turns out there are lots of ways you can use Captivate differently that can lead to faster, more efficient development!

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11:00 AM Wed, November 16

Track: Emerging Tech

You live in a world of dynamic and interactive multimedia. Why, then, are you still subjecting your learners to static and one-dimensional training materials? Augmented reality is now an affordable technology that can be easily integrated into your learning content to provide immediate context at the moment of need.

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12:15 PM Wed, November 16

Track: Data and Measurement

During the past two years while leading Learning Locker, an open-source learning record store (LRS), xAPI innovators from HT2 Labs have seen a whole host of wonderful ways in which an LRS and the xAPI have been used by organizations looking to do more with their learning and performance data. Think sales data, social network analysis, and real-time sentiment data. Find out about the top six things you didn’t know you could do with an LRS! Read More

12:15 PM Wed, November 16

Track: Instructional Design

Benefitfocus, a leading online benefits management platform, has created a user experience on par with great online shopping sites that employees and administrators love to use. So how do they carry that philosophy into their learning materials and intensive certification programs, especially when faced with rapid product changes, a diverse audience, and many access points across the globe? One step at a time. This interactive presentation will give you some great pointers on how to deliver learning beyond your LMS, letting you meet learners wherever they are. Learn how Benefitfocus has combined intelligent content and instructional design principles to achieve a fluid content process. Read More

12:15 PM Wed, November 16

Track: Tools

A recent Microsoft study revealed that the human attention span has fallen to eight seconds, thanks to digital devices. That’s why traditional training methods are failing employees today. Vibons.com introduces a better tool for busy, distracted digital-age learners: motion graphics—a new learning technique that combines info graphics with animation.

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12:15 PM Wed, November 16

Track: Tools

ITycom demonstrates its authoring tool ITyStudio, dedicated to serious games and creating 2-D and 3-D simulations. See how to easily create branching scenarios and enrich your modules with web content, Storyline assets, and more to enrich your learners’ experience. Make your content available on LMS, PC/Mac, or tablets with new HTML5 export capability. Thanks to an intuitive user interface, you will be able to see during this session a short example of what a learner’s experience could be with ITyStudio-based content, and how to create this type of content.

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12:15 PM Wed, November 16

Track: Tools

Sure, you’ve heard of the power of branching scenarios: how they can enhance learner experience and strengthen training models. But developing and authoring these branches can be quite difficult. iSpring’s TalkMaster tool makes creating interactive branching scenarios easy and comes with many ready-made assets to use, right out of the box! Come learn how to work smarter and faster—not harder—and learn how to author interactive branching simulations with iSpring TalkMaster.

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1:15 PM Wed, November 16

Track: Data and Measurement

To deliver personalized learning experiences for employees, Visa needed to better understand what its employees were interested in learning. However, because Visa uses various content types and providers, tracking and analyzing learner behavior was difficult. As a result, creating and delivering tailored learning approaches was also challenging.

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1:15 PM Wed, November 16

Track: Tools

Creating timely and relevant microlearning videos with audio can be challenging for most designers and developers, especially those on a tight budget. But with Adobe Spark Video, a free app for iPhone and iPad, you can quickly create engaging microlearning videos that can then be shared in a number of ways.

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1:15 PM Wed, November 16

Track: Management and Strategy

Have you ever been asked, “How do you know they’re learning?” It’s always unnerving when the higher-ups start questioning the validity of a training program that you built. How would you like to be armed with solid hard and soft data metrics that prove the effectiveness of learning and performance beyond the shadow of a doubt? Deeper learning analytics like this have always been a challenge—until now.

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1:15 PM Wed, November 16

Track: Management and Strategy

Training and development in enterprises continues to change, and some of the field’s more recent challenges involve volume. It’s difficult to keep up with the increasing demand for ad hoc knowledge sharing and training requests. Also, there’s a growing need for training that is specific to more niche audiences (such as regional content) and that central teams struggle to support. However, there’s a solution to both these issues that’s starting to take off: user-generated learning content. But what are the pros and cons to this solution, and how can you ensure that it will bring value to your company?

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1:15 PM Wed, November 16

Track: Instructional Design

IDs may be so caught up in content, business expectations, project management, and stakeholder politics that learner needs get overlooked. Today’s learners want personalized learning that resonates with them, solves their problems, and simplifies their jobs. You can’t do that if you don’t know them.

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1:15 PM Wed, November 16

Track: Management and Strategy

The Internet is a terrific knowledge repository. The sheer size of the content stored on the web is unimaginable. Within organizational intranets, the amount of content that is available is also impressive, but is it good content? Is it the right content for the right purpose? Is it up to date? Is it understandable? The more you have to ask these questions about online content, the less efficient your search for the right information will be. Even more of a concern is that you might be more likely to find bad content, act on it (believing it is correct), and suffer the consequences.

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1:15 PM Wed, November 16

Track: Video & Media

Modern adult learners don’t always have time to learn in a classroom; they need engaging mobile learning solutions that can be accessed anywhere and at any time. Teaching through podcasting can allow organizations to package training in a manner that is appealing to learners and easy to consume. On-demand narrative audio can allow learners to gain important skills while on the go.

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1:15 PM Wed, November 16

Track: Emerging Tech

Virtual reality technology is here and getting better every day. Still, there are a variety of different types of virtual reality platforms that all present different pros and cons for use in training. With technology evolving so quickly, learning professionals need to stay informed of what options are available today, what will be available tomorrow, and what VR means for the future of immersive learning.

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1:15 PM Wed, November 16

Track: Management and Strategy

Content that’s unclear. Links that don’t work. Buttons that aren’t aligned. These things can distract from your eLearning course. You want to make sure your course is good, but if you aren’t careful, you could spend more time in review cycles than it took you to design and build it in the first place. How do you strike a balance between thorough review and your time and cost constraints?

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1:15 PM Wed, November 16

Track: Management and Strategy

Training professionals work hard to help train employees and produce meaningful behavior change within organizations. But modern cognitive science shows that, in spite of their efforts, people forget most of what they learn. Research indicates startling facts about retention: Within only an hour, people forget 50 percent of what they just learned. A week later, that number jumps to an astonishing 90 percent.

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1:15 PM Wed, November 16

Track: Data and Measurement

Every revolution requires both dreamers and pragmatists. The xAPI dreamers have been painting a beautiful picture of what is becoming possible. To realize its full potential, the pragmatists need to catch up. The xAPI needs a very specific set of work completed to be successful, and it needs organizations to participate in making the next generation of learning systems and impacts possible.

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1:15 PM Wed, November 16

Track: Mobile

American Honda Motor Company identified a need to create a consistent and credible customer service experience for a highly technical product—across all employee skill and experience levels. Service employees were not uniformly educating customers, leading to potential lost sales and lower customer satisfaction.

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1:15 PM Wed, November 16

Track: Development

More advanced, nonlinear projects often call for more advanced solutions. In cases such as these, Storyline’s built-in triggers and logic system often lead to an unwieldy and difficult-to-manage course. Using JavaScript in conjunction with Storyline’s built-in triggers and variables, you can greatly expand Storyline’s capabilities while reducing the overall effort.

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1:15 PM Wed, November 16

Track: Games and Gamification

Many eLearning professionals are attempting to use gamification and serious games to spark employee engagement and drive learning retention; it seems everyone is working to make the best serious game that will enhance learning objectives and retention. The biggest setbacks for some have been little to no planning, tough-to-pinpoint metrics, little to no implementation strategy, and insufficient or nonexistent post-deployment support.

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1:15 PM Wed, November 16

Track: Instructional Design

What happens when your current eLearning development tool and your LMS are not enough (and they often are not)? With myriad tools and platforms available, being married to one or only a few is not wise, nor does it provide you the flexibility to create dynamic learning opportunities.

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1:15 PM Wed, November 16

Track: Instructional Design

PowerPoint is the basis for much of the training material you design and use, and yet it’s text-heavy, dull, and boring. That switches people off, and they don’t learn anything. It’s poorly used for in-person training, dreadful in webinars, and deathly when converted to eLearning. Quite simply, you can’t keep using PowerPoint like this. You can do better.

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1:15 PM Wed, November 16

Track: Management and Strategy

Do you have a subject matter expert (SME) who makes everything more difficult than it needs to be? How about the SME who just doesn’t seem to grasp the work you’re doing together? Or the SME whose idea of dates and deadlines is not at all aligned with the project needs? It isn’t their fault. SMEs are a vital part of the process, and of whether or not the project is a success. However, they don’t always understand that fact because, of course, they already have a “day job.” It is your job to build the plan, communicate it well, and stay on top of the details so they don’t have to.

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1:15 PM Wed, November 16

Track: Emerging Tech

Virtual reality (VR) is a new tool that has the potential to drastically change the way people view and implement training and development. In generations to come, people will use virtual reality like social media is used today. This is the future of how people will learn. But today, this technology may seem too complicated and unattainable for many organizations to implement into their learning portfolios.

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1:15 PM Wed, November 16

Track: Management and Strategy

Large-scale system transformation initiatives are challenging at the best of times. But when you factor in a rollout that involves restructuring, growing existing operations, and establishing new franchise owners to enable strategic expansion and remarkable customer service as part of the initiative, they become substantially more complex. In 2013, Coca-Cola faced this very issue in North America when it needed to replace outdated systems with a common enterprise solution. With an accelerated plan to transition more than 60,000 users to a new operating solution, this initiative required innovative approaches to train and support users rapidly and efficiently.

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1:15 PM Wed, November 16

Track: Tools

Captivate’s built-in features can do a lot, but sometimes your project just needs to do more. By using JavaScript, you can extend Captivate and leverage the broader capabilities of HTML5 and other web technologies. This approach makes it possible for designers and web developers to collaborate to produce projects that can communicate with systems outside of an LMS, or to create individual multimedia components that communicate with one another.

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1:15 PM Wed, November 16

Track: Video & Media

People are drawn to whiteboard animations (pardon the pun!). Watching the story unfold before your eyes creates a memorable and lasting impression—and can often provide a better transfer of knowledge. But the cost of producing whiteboard animation can be prohibitive. If you’re a freelance developer, work in a not-for-profit organization, or have a minimal budget, whiteboard animation can be out of reach. Or is it?

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2:15 PM Wed, November 16

Track: Instructional Design

What exactly does performance support entail, and how does it differ from traditional eLearning? Delivery and tracking of performance support is a big differentiator, as you won’t have tests, and you need to get information to where the users are doing their work, rather than on a desktop. This session takes an in-depth look at what makes content performance support, and how you can not only utilize existing training materials but also use a single source to provide both traditional training and performance support. Learn how to track usage patterns of your content, even when it’s used as performance support.

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2:15 PM Wed, November 16

Track: Games and Gamification

Gamification is here to stay, as more and more organizations are using learning games to help improve performance and achieve business results. Find out how Learning Pool’s multi-device, SCORM-compatible game engine is making budget barriers a thing of the past and placing rapid, customizable learning games firmly in the present. Game on!

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2:15 PM Wed, November 16

Track: Management and Strategy

It used to be that people only worried about testing online training lessons on Internet Explorer and Netscape. Those days are long gone. Today, there are myriad testing challenges due to the vast number of hardware devices and display environments that learners are using. Developing and testing lessons to ensure that they will work for everyone is an incredible challenge. This session explores a variety of quality assurance test strategies that are currently being used in software engineering corporations to test their products, and shows how you can carry over those strategies into the world of eLearning and mLearning.

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2:15 PM Wed, November 16

Track: Data and Measurement

This interactive presentation will feature Bob, who leads two lives. Bob is a new hire who recently completed onboarding. At other times, Bob is an L&D employee who designs training for evolving IT applications. His day includes data masking, content creation, maintenance, and localization of courseware. Gain insight on how to overcome Bob’s daily challenges, including significant time-saving methods for developing, maintaining, deploying, and tracking eLearning, ILT, and ongoing performance support. Learn about in-application assistance, as well as innovative cloning technology that eliminates the need for training environments with single capture content generation, all while reducing data breach risk.

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2:15 PM Wed, November 16

Track: Instructional Design

Learning content management system (LCMS) ROI is realized over time as both the number of people managing content and the amount of content grow. These are the benefits of single sourcing, multi-modal outputs, and maintenance of content. This is easier for a trained instructional designer to understand. This session covers expanding the LCMS-based approach to a larger group by providing a more visual page-based UI for quickly creating eLearning delivered by the LCMS. This allows all users to find and reuse existing media and content and publish eLearning quickly without becoming an expert in the concepts of object-oriented content development.

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3:00 PM Wed, November 16

Track: Instructional Design

Communities of practice (CoPs) have become a hot topic in the past few years. They are an excellent tool for developing skills, sharing tacit knowledge, and shoring up retention of high-performing staff. But they differ from teams and other types of groups in many ways. Understanding what CoPs are and how they work—rather than just looking at how to create and manage them—is critical to supporting their success.

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3:00 PM Wed, November 16

Track: Emerging Tech

Back by popular demand, Hyperdrive returns to DevLearn this fall. This year’s Hyperdrive competition focuses on innovation, showcasing projects that are using technology and solutions to create new and exciting opportunities for learning and performance support.

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3:00 PM Wed, November 16

Track: Instructional Design

Are you the trainer, instructional designer, coordinator, project manager, and business analyst for your organization, all in one? Are you constantly moving from one role to the next while feeling overwhelmed by endless training projects? As a one-person training team, it’s common to feel challenged by constant time management, project intake and prioritization, development, delivery, and analysis you have to do on a regular basis. How do you reclaim control from this chaos?

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3:00 PM Wed, November 16

Track: Data and Measurement

Good courseware will use multiple elements such as video, audio, interaction, and good old-fashioned reading. You struggle to balance all of it until it’s a finely harmonized symphony of information, waiting for a student to take it all in. But are any of those activities or videos you’ve worked on actually helping anyone learn? How can you show the relationship between the activities and performance?

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3:00 PM Wed, November 16

Track: Emerging Tech

Many have said that 2016 is the year of virtual reality (VR), as Facebook (Oculus Rift), Sony, Samsung, and HTC, to name a few, are launching consumer products. But how can it be used for learning, especially in a corporate environment? Is VR all hype, or are there sound pedagogical principles behind it?

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3:00 PM Wed, November 16

Track: Management and Strategy

Learning and performance ecosystems represent a new way of thinking about L&D. Many agree with this approach in concept. But where are the examples? This session showcases a real-life learning and performance ecosystem solution.

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3:00 PM Wed, November 16

Track: Management and Strategy

Dairy Queen, like many organizations, experiences challenges in knowledge retention following formal training. Dairy Queen needed a strategy that would equip learners with tools and resources to help boost learning retention of role-specific knowledge and skills throughout all learning stages. What Dairy Queen required was a rapid development process to create role-based learning tools to remedy these challenges and address real-time training needs of thousands of Dairy Queen franchisee employees.

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3:00 PM Wed, November 16

Track: Mobile

Many companies have legacy content that is text-heavy, hard to navigate, impossible to control once out “in the wild,” and ultimately not very effective. Connecting those static documents within a larger training pathway, and keeping that content up to date, can be very difficult. Additionally, getting information about who might be using that content, or how it is being used, is pretty much impossible. Sound familiar?

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3:00 PM Wed, November 16

Track: Instructional Design

The corporate eLearning development world may not always seem creative from the outside, but successful eLearning teams use creativity in every project they design and develop. But how, specifically, can this skill contribute to successful eLearning? What kinds of creativity should be part of your eLearning workflow? What benefits does creativity provide to your development process? How can you explain to your stakeholders that increased creativity contributes to business-focused learning objectives?

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3:00 PM Wed, November 16

Track: Games and Gamification

Gamification is a multibillion-dollar business that has touched a wide variety of fields, but especially learning and development. At the same time, according to research from Gartner, approximately 80 percent of gamification projects fail. So how can you use gamification in a way that’s actually successful? You need to think like game designers and go beyond the buzzwords and definitions.

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3:00 PM Wed, November 16

Track: Instructional Design

Designers, developers, trainers, instructors, content experts, and others too often design and build instruction in ways that interfere with how adults learn. The result is less-than-optimal learning that can lead to a chain reaction of disengagement in learning materials and limited, if any, performance improvement.

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3:00 PM Wed, November 16

Track: Emerging Tech

MOOCs are growing in use in public and private sectors, taking on different forms and providing diverse experiences. The approaches are relatively new, and there is still much to learn. Have you ever wondered whether your organization could benefit from lessons learned designing and facilitating a massive open online course (MOOC)? The answer is: Yes, it can. The data and experiences obtained from a course of thousands can be applied in many different ways.

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3:00 PM Wed, November 16

Track: Tools

A large variety of eLearning authoring tools are on the market, and it can be difficult to determine which tools will meet your needs. Two of the most widely used are Adobe Captivate and Articulate Storyline. eLearning designers and managers are challenged with determining which tool will fit their needs today and in the future as the demands for learning content change.

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3:00 PM Wed, November 16

Track: Video & Media

Video is eating the Internet. People are consuming and creating more of it than ever, and 64 percent of consumers identify as binge watchers. But these trends don’t just apply to entertainment content—they’re having a huge impact on learning, and learners’ expectations, too.

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3:00 PM Wed, November 16

Track: Tools

While the basics are quite easy to pick up on your own, many self-taught Storyline developers are able to explore the functions of only the tool that they need immediately, particularly when multiple projects and tight timelines are involved. As a result, it’s easy to overlook some of the newer and lesser-known features. But it’s these deeper features that can do the most to make your eLearning more versatile and original.

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3:00 PM Wed, November 16

Track: Development

Instructional designers tend to define what is possible by the limitations of their chosen authoring tools, and common modern web practices don’t always transfer over to those tools until it is too late. Because of this, IDs sometimes remove ideas like responsive courses from consideration because their authoring tools don’t automatically support the capability. But why not take control over what you can do in your eLearning authoring by building it yourself?

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3:15 PM Wed, November 16

Track: Emerging Tech

As a learning practitioner, you are tasked with providing distinctive immersive learning experiences for your learners when and where they need to learn. You may be asked to shorten the length of the online training offerings or to provide access to learning in spaces that are not traditional office settings. How can you leverage your infrastructure to accommodate employees who need performance support and quick learning experiences at the moment of need, in any location, and in real time?

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3:15 PM Wed, November 16

Track: Instructional Design

CACI International, a federal contractor, delivers compliance training to 20,000 employees annually to meet federal, state, and company legal requirements. Until 2015, the course was little more than a glorified PowerPoint presentation and check-the-box activity, lacking employee engagement, ownership, and commitment. In late 2014, an L&D team set out to take the training from average (yawn) to awesome (right on)! This session walks attendees through that transformation.

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3:15 PM Wed, November 16

Track: Management and Strategy

Online and social learning reduces the cost of training, expands the ability to reach a larger audience for your content, and increases the speed at which learning experiences can be accessed and offered. Because of these growing complexities, though, it’s increasingly important to ensure that you’re looking at both how these ever-increasing types of content interconnect and how your learning architecture scales with the business needs of your organization.

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3:15 PM Wed, November 16

Track: Management and Strategy

Learning professionals often are not presented with the ideal infrastructure to make sure they get the right learning to the right people in the right format and, most importantly, at the right time. Companies are also moving at lightning speed, which means the need to navigate not only existing, but evolving, learning infrastructures is critical for the success of your programs and your people.

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3:15 PM Wed, November 16

Track: Tools

Shrinking budgets and constrained resources make it more important than ever to make the most of the resources you have when designing learning experiences. The increasing availability of, and ease of access to, cloud-based applications and other free tools makes it easier than ever to create and develop learning experiences that don’t have to cost a bundle.

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5:30 PM Wed, November 16

Track: Tools

Join Yukon Learning and Articulate to test your knowledge of the Articulate Suite of tools. Every correct answer wins a prize and puts you in the running to walk away with the grand prize: a sleek new iPad loaded with some awesome freebies.

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7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Thu, November 17

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

10:00 AM Thu, November 17

Track: Management and Strategy

Today’s companies and professionals need to build the skills that deliver exceptional results and fulfilling careers. The expertise management process combines benchmark-based competency assessments, personalized development plans, and collaborative progress management to deliver professional development that meets the needs of employers while supporting professionals as they build rewarding careers. We will also explore how to deliver this full-cycle process through always-on, easily available cloud solutions that eliminate the need for costly organization-wide implementations of packaged software.

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10:00 AM Thu, November 17

Track: Emerging Tech

Is it possible to use virtual reality and augmented reality for your organization’s training on a budget? This session will showcase some amazing virtual- and augmented-reality training examples, bust some common myths about the hot new platforms taking the consumer technology world by storm, and explain how you can integrate them into your training in a practical, powerful, and cost-effective manner.

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10:00 AM Thu, November 17

Track: Management and Strategy

Your workforce and clients are mobile—is your content? VitalSource Technologies will present a session on the development and execution of successful strategies for the digital distribution of content. The expertise behind this presentation is culled from more than 20 years of experience working with hundreds of content publishers, corporations, and educational institutions, and providing content to over 10 million users. As one of the first digital content companies in the marketplace, VitalSource continues to build on its success and lead the market in technology that evolves with its clients’ changing needs.

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10:00 AM Thu, November 17

Track: Tools

Your goal is to provide learners with a terrific learning experience on whatever device they might be using. But spending countless hours tweaking content for various screens when there’s a fast-approaching deadline doesn’t seem like a great solution. Come spend time with Articulate and learn about how it’s helping to make mobile course development simple.

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10:00 AM Thu, November 17

Track: Instructional Design

Whether you are creating a new project, developing an app, or launching a new platform, join this session to learn about the latest strategies in brainstorming, prototyping, and designing your experiences. This session will highlight tools, techniques, and workflows to help you kick off any project the right way. Learn how to communicate a concept beginning with low-fidelity prototypes, gather user feedback, and translate into high-fidelity prototypes before you start development. Get pumped and ready to take ideas out of your head and make them a reality!

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10:45 AM Thu, November 17

Track: Video & Media

While linear video is a preferred method for learning, technologically speaking it has not advanced much over the past few decades. Now, linear video has started to incorporate interactive annotations, which have greatly improved users’ learning experience. Adding interactive annotations becomes easier each year.

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10:45 AM Thu, November 17

Track: Instructional Design

Creating effective learning experiences is not a job for a novice, although many novices are thrown into the role of instructional designer/developer. If beginners turn to the field’s expansive literature, which ranges from cookbook-style guides and blogs to scientific research, they are easily overwhelmed and typically turn to overly simplistic approaches. But even experienced professionals can come to feel they’re never able to do the job that should be done.

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10:45 AM Thu, November 17

Track: Video & Media

NorthShore is taking proactive measures to combat the rising number of violent trends in health care settings. The company developed online training that teaches employees how to 1) identify the beginning stages of workplace violence, 2) understand how best to respond and prevent it from escalating, and 3) know when to get help.

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10:45 AM Thu, November 17

Track: Data and Measurement

Much has been made about the astounding dropout rates for massive open online courses (MOOCs): typically 85 percent or more. While it may be misleading to apply the traditional metrics of higher education to MOOCs, there are ways to dramatically improve the numbers.

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10:45 AM Thu, November 17

Track: Emerging Tech

How will the connected learning landscape shift when cognitive technology takes over? Connected print technologies, extreme wearables, and device-to-device, machine-to-machine communication will transform the way a learner interacts with content, changing everything about the ecosystem of learning.

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10:45 AM Thu, November 17

Track: Mobile

Mobile is the new way of learning. Learners want it, and companies want to provide it. But app development can be expensive, especially if you are starting from a mostly print or standard eLearning model. Finding a way to give learners and organizations the mobile learning they want without breaking the bank is a must in today’s training market, especially for companies with populations of mobile learners (e.g., sales).

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10:45 AM Thu, November 17

Track: Development

It has been said that Flash is dead, yet there exists an army of Flash content in the world of eLearning today. Seemingly alive and well, these Flash zombies must be eliminated in order to answer the increasing demand for mobile-compatible content. Is there a way to save any of the good work that was done—or is a double tap to the timeline the only way?

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10:45 AM Thu, November 17

Track: Emerging Tech

There are many situations where learners can benefit from being able to instantly request assistance from an expert through voice or even video chat. That kind of in-the-moment performance support can save time and help people get back to the task at hand quickly, armed with the knowledge they need to do it right. But how do you provide that kind of support directly in your web or mobile applications? In the past this could be done, but only with the assistance of extra plugins that were tricky to use. Thankfully, there’s now an easier way for developers to include this functionality: Web Real-time Communications (WebRTC).

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10:45 AM Thu, November 17

Track: Instructional Design

Animation is a powerful tool for creating engaging eLearning experiences. Sadly, many animations are used without purpose as just a design embellishment. When that happens, the animation distracts the learner from the content rather than helping to elevate it.

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10:45 AM Thu, November 17

Track: Instructional Design

J.M. Barrie said, “We are all failures; at least, the best of us are.” When attending conferences, you often get the opportunity to see individuals sharing their best work. What isn’t visible is everything that fell apart in the process of achieving something great. These are great opportunities to learn from.

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10:45 AM Thu, November 17

Track: Tools

You are always striving to ensure the learner is learning in the best possible way, aren’t you? Sometimes technology introduces a new way of interacting that really takes learning to a new level. Explore some of these technologies and their possibilities for learning.

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10:45 AM Thu, November 17

Track: Management and Strategy

Learning and development professionals strive to help people get better at what they do every day. But acquiring knowledge isn’t enough to improve performance. In order to do better work tomorrow than they did today, people need to change their behaviors. That’s when learning becomes effective and gets results. However, behavior change is hard. It takes time, energy, and commitment. The only way to keep people engaged in the project of real transformation is to give them an experience they love.

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10:45 AM Thu, November 17

Track: Tools

Selecting the right virtual classroom platform can be challenging! There are so many programs available, each with its own sets of tools and features. And each platform offers a unique angle on virtual training classes. With all those differences, it’s hard to know which platform is right for your organization.

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10:45 AM Thu, November 17

Track: Games and Gamification

“Gamification,” “learning games,” and “serious games”: These are trendy buzzwords in L&D right now, but how can you actually create these experiences yourself if you’re not a game designer? Designing your first learning game can be a daunting task, and it’s quite common to think you don’t have the skill set or tools needed. But in many cases, you actually do have a tool for creating games, and it’s one you likely know well: Articulate Storyline. That’s right: With a few tips and tricks, you can actually create rich and engaging learning games using Storyline.

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11:00 AM Thu, November 17

Track: Instructional Design

Design thinking—a prototype-driven, human-centered innovation process—can aid in the creation of experiences for the “real world” in a variety of form factors. It can help you develop emotional connections with your intended audience while you imagine new solutions and create user-centered prototypes for hands-on, high-energy design challenges. Sound exciting?

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11:00 AM Thu, November 17

Track: Data and Measurement

Years of momentum have resulted in a collection of use cases for teams seeking to leverage the xAPI to better track, measure, and manage their learning efforts. The time is now; the xAPI can improve the ways you create and deliver content and classes, track interactions, communicate, and measure performance. Armed with knowledge and the proverbial Swiss Army Knife of xAPI functions, begin to “slice, saw, tweeze and pick” your way through training obstacles.

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11:00 AM Thu, November 17

Track: Data and Measurement

Finding a learning management system (LMS) that best fits your company’s design, business goals, and budget can be a daunting task. While choosing the right LMS can help your organization define, deliver, and manage training to drive ongoing success, the countless options when it comes to product selection can make determining which LMS best fits your company’s needs overwhelmingly difficult. Before making a decision, it’s important to find out what exactly you should consider when evaluating your options.

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11:00 AM Thu, November 17

Track: Management and Strategy

Given that the role of the eLearning professional has a wide range of possible responsibilities, hiring a person who has the exact set of skills and experience to meet the specific needs of your organization can be daunting. How can you ensure you find individuals who have the expertise needed to function successfully on your team and really hit the ground running?

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11:00 AM Thu, November 17

Track: Games and Gamification

The task of incorporating gaming into an organization’s learning solutions can seem overwhelming. The lack of understanding as to what gamification and gaming are confuses the issue, and many of the off-the-shelf vendor solutions offer only rudimentary gamification techniques. No wonder organizations tend to discount gamification and associate these techniques with “playing Jeopardy” and not meaningful learning.

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12:15 PM Thu, November 17

Track: Management and Strategy

Company changes are hard for most employees, and they can be especially hard for managers caught in the awkward position of having to communicate and enact changes they didn’t initiate. Yet the success of company change is critically tied to managers’ ability to lead their teams through it. Learn about the common challenges facing both managers and the HR and L&D leaders who support them, as well as solutions and lessons learned from people who’ve been there before. You’ll leave with practical ideas to help equip managers to survive, thrive, and lead effectively in tumultuous times. Audience participation is encouraged!

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12:15 PM Thu, November 17

Track: Mobile

Training the modern team can be a challenge. With users engaging with learning over many platforms, developers are often forced to create multiple versions of the same course, creating content to work across multiple devices. This can cause great difficulty. In this session, gomo managing director Mike Alcock will show you how to create beautiful, engaging courses that work perfectly on any device, on any screen size, and in any orientation. Bring your QR code readers to experience this on your own device.

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12:15 PM Thu, November 17

Track: Emerging Tech

Learning management systems were initially built for supporting instructor-led training (ILT). As the needs of 21st-century learners evolve, companies are rapidly transitioning away from ILT toward next-generation learning experiences, and many LMSs are not keeping up. Learn how some of the largest and most innovative companies in the world are using the latest technology (e.g., video platforms, learning paths, self-paced labs, etc.) to provide an outstanding blended learning experience—without an LMS.

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12:15 PM Thu, November 17

Track: Management and Strategy

Over the past 15 years, organizations have accumulated massive amounts of digital content in the form of common document types, such as Microsoft Word and PowerPoint formats. Unfortunately, a significant percentage of this content is sitting on servers, undiscoverable, and in some cases irrelevant due to outdated branding, the inclusion of discontinued product and services descriptions, or the exclusion of current and critical information. This session will examine how to breathe life back into your organization’s digital content with a strategic digital transformation, and how to make it more relevant and impactful than ever by implementing a learning transformation strategy.

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12:15 PM Thu, November 17

Track: Video & Media

Text and voice communications are the cheapest, fastest, easiest way to communicate, but they are also the least effective. With over 100 billion emails sent each day and climbing, your message is lucky to break through the noise. If you do get noticed, your text and voice often fail to keep audience attention or boost learning retention. If you want your message to be seen, understood, remembered, and acted on, you need to make it visual. This session will share the science behind visual communication, and attendees will leave with a clear methodology to apply immediately.

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1:15 PM Thu, November 17

Track: Data and Measurement

If you’re looking for your first LMS (or starting fresh by leaving an old one behind), the number of choices you have can be overwhelming. But there’s one option you may not have thought of that can be a surprisingly good nontraditional solution, particularly if you’re working with bundling open or microlearning courses: using WordPress.

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1:15 PM Thu, November 17

Track: Management and Strategy

eLearning is a diverse and far-reaching field. While eLearning developers work in a variety of environments, few have examined self-employment, and by extension entrepreneurship, as a viable career option. Fear of failure, lack of information on how to start a business, and, perhaps most striking, lack of understanding of the huge opportunity for eLearning developers has led to few eLearning developers taking advantage of opportunities that exist.

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1:15 PM Thu, November 17

Track: Instructional Design

During design and development, SMEs sometimes suggest ideas or practices that are antithetical to good instructional design. For example, a designer might have a stakeholder who believes it’s best to simply film a daylong stand-up training session and deliver it as one video. When this happens, it is helpful for the designer to be able to identify research findings to help the SME understand why learning should be designed differently.

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1:15 PM Thu, November 17

Track: Mobile

Realistically, there are multiple ways a mobile performance support app can be built, all with their own benefits and drawbacks. Depending on a developer’s skill level, there are several options such as building a custom app, using your company’s or client’s existing infrastructure, or building a website and packaging it into an app.

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1:15 PM Thu, November 17

Track: Instructional Design

Have you ever found yourself in front of a classroom of reluctant learners who, arms crossed, decline to participate? Have you ever carefully crafted eLearning, only to hear later that learners rig paper clips in the keyboard so the course will automatically advance while they peruse Car & Truck Trader? “But we’re different. You don’t get us,” they say. Reluctant learners present a huge barrier to achieving good training results.

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1:15 PM Thu, November 17

Track: Mobile

Formal online learning doesn’t work like it used to. Attention spans are decreasing, and mobile access is more critical than ever. So how do you create mobile learning without hiring experts or spending a fortune? And how do you get part-time employees to care about making shakes and smoothies?

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1:15 PM Thu, November 17

Track: Video & Media

In a world of short attention spans and the need to “break through the clutter,” how can you ensure your learning videos leave your audience remembering your message? Maybe it’s time to look outside L&D for inspiration and toward a field that already does this well: advertising. If advertisements can influence people to purchase items they don’t need, are there ways to use this field’s secrets to influence learners (and do this without their feeling manipulated)?

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1:15 PM Thu, November 17

Track: Emerging Tech

In just a short span of time, a succession of technological advances have impacted L&D, from VHS tapes through to eLearning and mobile—and they’ve landed with mixed success. All have had an impact; none have been transformative. But that’s about to change as distributed technology and AI start to intersect with learning. The success of these technologies, though, depends on industry professionals. Are you ready?

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1:15 PM Thu, November 17

Track: Management and Strategy

Are you meeting all Five Moments of Learning Need? You already teach the moments of “new” and “more.” But what are you doing to support the moment of “apply,” when your learners become performers and have to use the knowledge you taught them? What about the moment of “solve,” when things are broken and need to be fixed? Or the moment of “change,” when they have to unlearn old habits?

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1:15 PM Thu, November 17

Track: Data and Measurement

When a new specification such as the xAPI comes out, it is important to understand the basics. And one of the most critical basics of the xAPI is the concept of statements: the way most xAPI data is communicated. Before getting started with an xAPI implementation, you’ll want to have a strong understanding of what statements are and how you can form them yourself.

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1:15 PM Thu, November 17

Track: Data and Measurement

Big data and learning analytics are top of mind for many organizations throughout the training industry. However, while there is a lot of of information about what you can do with data, there is much less about what you should do. Since data can include deeply personal or sensitive information, training organizations cannot consider using this information without first thinking about the ethics of what they are intending to do with that data and the privacy of individual learners.

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1:15 PM Thu, November 17

Track: Instructional Design

A large amount of research in recent years has explored the value that music has for the brain and learning. Everyone has experienced it in some way, be it from listening to music while studying, learning something from a catchy song, or learning to play an instrument.

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1:15 PM Thu, November 17

Track: Development

Online videos are extremely popular these days, particularly for quickly learning new skills and just-in-time content. While short videos can be an effective way to learn soft skills and system processes, many instructional designers and developers believe they have neither the tools nor the skills to create these training videos themselves. But they’re wrong, because most people have a surprisingly useful animation tool already: PowerPoint.

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1:15 PM Thu, November 17

Track: Games and Gamification

It’s harder and harder to catch the attention of learners, especially field sales representatives. It is also difficult to encourage them to practice important skills like sales techniques and how to speak with customers in different situations. While they need to practice these critical skills to succeed in their roles, they don’t always take the time to do so. What could engage this audience?

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1:15 PM Thu, November 17

Track: Instructional Design

“Blended learning” was one of the hottest buzzwords back in the day. In its infancy it was, at best, a design construct that focused on combining the best elements of face-to-face with eLearning. At worst, though, it merely gave the learner the choice of attending class in person or online. This was a cutting-edge approach at one time, but the tools and media for learning have expanded far beyond this. To get the most out of blended learning, you need to shift your thinking and look at how you can use all of today’s tools in the blend.

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1:15 PM Thu, November 17

Track: Instructional Design

As websites and apps get increasingly more sophisticated and personalized, people are coming to expect a similar experience from learning as well. Adaptive learning is one such technology that promises this experience, but many of the platforms that exist are expensive and currently geared primarily toward K-12 and higher education. How can L&D professionals in the corporate space find ways to provide their audience with this more tailored learning experience?

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1:15 PM Thu, November 17

Track: Tools

Design starts on paper—or at least it used to. Early apps were clunky, and those that had great promise fell short because of a stylus that did not feel the same as a pencil. With the advances in touch-sensitive screens and stylus technology, designing or sketching on an app is like having a library of sketchbooks. The current problem is no longer technology, but rather choosing the right app. When choosing which app to use, it takes time and practice to become proficient enough to determine whether it is the right app for your application and workflow.

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1:15 PM Thu, November 17

Track: Emerging Tech

Are you designing training for people who need to experience situations firsthand, but struggle with how to do that effectively and efficiently? Is your workforce widely distributed, so in-person training is just too expensive? What if you could bring a situation to your audience anywhere and any time you needed to with a solution that was both immersive and cost-effective? While this sounds like a training option from the future, it’s actually something you can launch right now using Google Cardboard and 360 degrees of virtual reality.

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1:15 PM Thu, November 17

Track: Video & Media

Intellectual property law affects every stage of the development and delivery process. Unfortunately, it’s daunting—and, even worse, often deadly boring. As a result, your decision making about what media resources you can actually use might be rooted in ignorance, fear, or frustration, none of which contributes to your project goals. As a result, it’s not uncommon to struggle with how to use free media to enhance your projects while also avoiding accidentally infringing on someone else’s work or exposing yourself to unpleasant legal action.

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1:15 PM Thu, November 17

Track: Tools

Photoshop is the de facto standard for image creation and manipulation, and over the years, more and more features have been added to this tool. Some of these features are real time-savers and also have the ability to make your images stand out. However, if you haven’t taken courses on Photoshop, or haven’t taken any recently, chances are you may be underusing these helpful new additions to the tool.

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1:15 PM Thu, November 17

Track: Emerging Tech

Using technology to help make  learning “stick” is something L&D is always pursuing. Augmented reality (AR) is one of the newer entries into this category, in large part because of how well it can support learning in the moment. However, AR can often seem overwhelming, time-consuming, and difficult to use in everyday learning development, and these assumptions could cause you to overlook the potential this technology holds for your audience.

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2:15 PM Thu, November 17

Track: Video & Media

Get a comprehensive introduction to video compression and delivery standards for optimizing content delivery to mobile and desktop devices. This session will provide an overview with everything you need to know about editing, preparing, and delivering the highest-quality video and audio to your audience. Learn about the latest standards and how you can take advantage of free to inexpensive tools to deliver amazing content , and find out about hardware, software, and mobile apps to upgrade your studio.

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2:15 PM Thu, November 17

Track: Instructional Design

Trends show that the volume of custom-developed compliance content and custom content in general is rising. Additionally, much of the content developed over the past 10 years is expiring and must be refreshed.  How should you approach this problem?  Explore the path to quicker, cheaper methods of managing the ever-changing complexities of compliance and custom-developed content. In this session you will learn three key areas of focus that will save you time and money. 

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2:15 PM Thu, November 17

Track: Tools

When imagination, knowledge, and collaboration intersect, something special happens. In this session, learn how to harness your organization’s internal expertise and creativity to develop a culture of open knowledge sharing. See Versal in action and master techniques to bring instructional content to life. This session will demonstrate scenarios to expand the use of eLearning, including daily learning modules that engage a broad workforce, peer-driven training that empowers employees, and mobile field training. Learn how to leverage your best content, keep it fresh and interesting, and ensure retention. Walk away with actionable steps to make your eLearning interactive, collaborative, reusable, changeable, sharable, and embeddable.

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2:15 PM Thu, November 17

Track: Instructional Design

Millennials make up a quarter of the US population and will be a majority of the workforce in less than 10 years. Learning is a priority for Millennials, but how they learn differs greatly from previous generations, and new approaches are needed. This session will explore Millennial learning needs and discuss strategies that will engage them and keep them coming back for more.

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2:15 PM Thu, November 17

Track: Video & Media

It’s no secret that some videos are way more successful than others at supporting learning objectives. But what makes some videos work and others fall flat? This session will highlight four types of video that lend themselves well to learning, and it will equip you with criteria to help you decide which type of video to employ for your project. You’ll look at real examples, discuss what makes them impactful, and get tips to help you craft them with confidence.

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3:00 PM Thu, November 17

Track: Games and Gamification

Poor leadership is a significant drain on organizations, with some estimates claiming it costs the US economy billion of dollars a year. That’s why leadership development remains a top priority for many companies. But while organizations want to invest in this training, in many cases the training they offer doesn’t fully meet the needs of the leaders taking it. So where should you look for inspiration on how to make your leadership development more effective? Games!

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3:00 PM Thu, November 17

Track: Video & Media

Video production and delivery have evolved quickly over the past few years. Unfortunately, pre-2010-era video knowledge often dominates how people consider using video for learning, including their understanding of video files and codecs, streaming specifications and file sizes, video production techniques and styles, and even the role of video in training media. Moreover, these misconceptions actually keep teams from launching the video production processes they’d love to be working on.

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3:00 PM Thu, November 17

Track: Video & Media

In a world of fragmented content consumption and constant distraction, how do you not only grab your audience’s attention but also get them to care about your content? One way is to create an emotional connection by putting them in the driver’s seat of the experience. Giving your audience choice both attracts their attention and creates emotional investment, allowing the message you share to go deeper and actually change behavior.

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3:00 PM Thu, November 17

Track: Data and Measurement

You know that taking online courses isn’t the only way to learn. You want to invent new learning formats and experiences that better meet your audience’s needs. However, in many cases you need to include tracking, and the types of learning trackable by traditional learning management systems are limited. The Experience API (xAPI) specification is flexible enough to track a wide range of learning experiences, but it’s a new technology, and barriers to adoption still exist. How do you bridge this gap?

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3:00 PM Thu, November 17

Track: Emerging Tech

How do you develop a generation of learners who may have spent more time with video games than in school? How do you leverage the explosion of screens and devices to change behavior among all learners? How do you use the recent growth in affordable virtual reality devices to bring immersion, engagement, and presence to new levels? This is the reality in which you design training. So how do you use these media experiences as inspiration for where L&D should go in the future?

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3:00 PM Thu, November 17

Track: Management and Strategy

When a new director of diversity and inclusion reviewed the courses offered at Johns Hopkins Medicine International, the eLearning development team was surprised to find out just how much work its content needed in order to be current and inclusive. Staff had thought they were practicing diversity and inclusion at a high level, but this review showed that they were way off the mark. Both this review and feedback from newer members of the team helped the eLearning development team realize the nuances to incorporating diversity and challenged them to do better.

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3:00 PM Thu, November 17

Track: Instructional Design

Admit it: You have a love/hate relationship with stock photography websites. Sure, you love how using stock images can inspire your creativity, but you also hate how hard it is to find ones that look genuine and aren’t exaggerated. eLearning developers rely heavily on stock-image-based designs for building workplace eLearning. And it’s not just a problem of finding stock images full of people with the right poses or expressions. The bigger challenge is that the images you find often just don’t feel authentic.

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3:00 PM Thu, November 17

Track: Mobile

Implementing an effective mobile user experience is challenging. How do you deliver useful information at the time of need without being disruptive to the employee’s workflow? How do you integrate the content effectively within the context of the user’s task at hand? How do you leverage the available technology to reach the target audience? How can you create a mobile app that is “sticky”?

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3:00 PM Thu, November 17

Track: Instructional Design

Using workplace stories to engage learners and enhance your content is a hot topic in learning and development. But when you’re getting started with storytelling as an instructional design technique, you’ll likely have a lot of questions about where to find effective stories for this purpose and how to make sure they not only entertain but also foster learning at the same time. You’ll also want to know how best to integrate storytelling techniques in the tools you already use.

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3:00 PM Thu, November 17

Track: Emerging Tech

You’re excited about the promise of an xAPI-enabled world, but you currently have a learning management system and a host of SCORM-based courses that you can’t just get rid of. Early on, it can be difficult to see how you can stay flexible and manage this transition over time. But what if you could get the most out of both an LMS and an LRS (learning record store) at the same time that you move to your next-generation learning and performance infrastructure?

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3:00 PM Thu, November 17

Track: Instructional Design

When you’re developing strategies to engage your learners, you need to keep your audience and their anticipated learning environment top of mind. But with more and more people shifting when and how they want to access training content, it’s more important than ever to make sure your design strategies reflect this. Your success in reaching the modern learner will depend on understanding how these shifts should influence your technology selection, implementation strategy, and design approach.

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3:00 PM Thu, November 17

Track: Instructional Design

Accessibility is about more than just doing the bare minimum for compliance. It’s about the difference you can make when you ensure everyone has equal access to what you’ve designed. While this intent is good, in the real world, actually making all your content accessible can seem like a daunting task. But it doesn’t have to be.

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3:00 PM Thu, November 17

Track: Tools

Selecting authoring tools wisely is important! Choosing the right tools will set you up for success, and choosing the wrong tools can lead to disastrous results. Knowing your project’s requirements and the capabilities of the tools help ensure you select the best tools to get the job done. 

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3:00 PM Thu, November 17

Track: Instructional Design

Critical thinking is an incredibly valuable skill in today’s workplace. In fact, the US Department of Labor proclaimed that it’s the raw material of workplace success. But while organizations value this skill, they don’t always systematically seek out and support it. Many employers actually say their employees struggle with critical thinking skills, and most want to provide more development opportunities in this area. How can the L&D field address this gap and help amp up people’s ability to think critically?

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3:00 PM Thu, November 17

Track: Tools

To some, variables may be an unknown function in Articulate Storyline. Many haven’t had the opportunity to use variables or have been confused by them and what they are capable of adding to the learning experience. Whatever the reason for pleading ignorance, this session has it covered!

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3:00 PM Thu, November 17

Track: Instructional Design

“Design thinking” is a common buzzword in both business and L&D these days. But while the term is talked about at length, the actual process for design thinking and the strategies associated with it are mentioned much less often. What makes design thinking so useful? What strategies do you need to keep in mind while using it? And most importantly, how exactly can you use it to create better courses and content?

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7:30 AM Fri, November 18

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Fri, November 18

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Fri, November 18

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Fri, November 18

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Fri, November 18

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Fri, November 18

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Fri, November 18

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

7:30 AM Fri, November 18

 
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences. Read More

8:30 AM Fri, November 18

Track: Instructional Design

Frequently, learning design is about showing people how to do the right things, but actually getting them to change their behavior can be another story. It’s particularly challenging to get people to change those intractable habits and behaviors that everyone struggles to avoid, despite the wealth of available information about better choices.

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8:30 AM Fri, November 18

Track: Video & Media

The popularity of video in learning has grown substantially in recent years, due in large part to how much easier and cheaper it has become to create this content. But while video is a valuable tool, it’s also a medium that most L&D professionals aren’t trained in—and the last thing you want is for that lack of experience to lead to videos that are just plain bad. Thankfully, a little knowledge can go a long way toward improving your video skills. But where do you start?

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8:30 AM Fri, November 18

Track: Emerging Tech

Traditional video has become an important and engaging component of training programs. That said, while it’s a fantastic tool for learning, it is still often limited to the linear path or story that it shares. People can watch video, but they can’t control it themselves. But what if L&D professionals created a more immersive world for learners by giving them the ability to explore anything and everything around them? That more interactive video experience is possible now with 360-degree video.

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8:30 AM Fri, November 18

Track: Management and Strategy

It’s not uncommon to focus on trying to find the perfect project management tools for a project. With all the exciting options out there, it’s easy to be tempted. However, research shows that the most important component of project management isn’t the tools you use but is, instead, your mental game. Do you choose collaboration over control? Sponsor communication over hiding, purpose over tasks, or trust over politics? Do your stakeholders believe you can do it? Learn how to get your mental game right to drive project success.

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8:30 AM Fri, November 18

Track: Management and Strategy

People never want for information at home. When they have a problem, they search the Internet or post a question on social media. When they go to work, everything changes. Vital knowledge remains hidden in a variety of silos. Organizations are unable to leverage the same knowledge-sharing behaviors that drive resources like YouTube and Wikipedia. Employees are then left to fend for themselves—often with negative results.

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8:30 AM Fri, November 18

Track: Mobile

Do you feel like you’re not taking advantage of your tablet or smartphone outside of email, text messaging, and a couple apps? Mobile devices can be much more than tools to consume content and conduct conversations. Your mobile device is armed and ready to not only uncover learning opportunities but also help create them.

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8:30 AM Fri, November 18

Track: Games and Gamification

Many instructional designers would like to incorporate games into their projects but aren’t sure how to get started and often find the prospect of designing a game to be intimidating. What are the various approaches to instructional game design? How do you determine which approach is most appropriate for your instructional need, taking into account your budget and timeline? And how do you get started designing a game?

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8:30 AM Fri, November 18

Track: Data and Measurement

In the past few years, many organizations have introduced recognition and certification programs using digital badges, but too often the results produced by these programs have disappointed. Badge earners don’t bother to claim or share their badges, and as a result, issuing organizations have wasted their time and effort.

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8:30 AM Fri, November 18

Track: Instructional Design

Employees at a global technology giant were enrolling in a popular performance improvement workshop at a rapid clip. The learning activities and exercises were interactive, hands-on, and practical. But wait lists were long, mostly because capacity was limited by the delivery format: two days of face-to-face instructor-led training. The challenge: to scale enrollments while reducing costs, without sacrificing learner engagement. The solution: a brain-friendly virtual learning environment and experience.

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8:30 AM Fri, November 18

Track: Mobile

It’s difficult to create an eLearning course that is optimized for all devices (phone, tablet, laptop, etc.). There’s a reason that, although most of the web is now designed responsively, there are still few instances of good responsive design in eLearning. Many of today’s eLearning courses do not function and flow like the other apps that people use every day. The result? A learning experience that is full of friction.

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8:30 AM Fri, November 18

Track: Instructional Design

With the advent of so many new technologies, ensuring the learner has the best access to the right-size, right-format content, delivered at the right time, is challenging. Coupled with rapid development cycles, this means designers have less time to do thorough or extremely detailed needs analysis.

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8:30 AM Fri, November 18

Track: Tools

Flash has been losing popularity as an eLearning development tool. Coinciding with its decline is the rise of Adobe Animate, which provides the ability to create compelling and interactive HTML5-based eLearning. Adobe Animate has emerged as an effective alternative to hand coding.

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8:30 AM Fri, November 18

Track: Emerging Tech

L&D professionals constantly strive to create useful and meaningful content. But while they often use interviews, profiles, test results, and more to try to understand the people they design for, these things don’t always paint the full picture. But what if you could bring in even more data about your audience? You may have heard of the “Quantified Self,” a movement that recommends using technology to track a wide range of data about yourself and, through that information, to get to know yourself better. Can you apply this mission to the field of L&D? And if so, how can you go about collecting those data and interpreting the results?

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8:30 AM Fri, November 18

Track: Data and Measurement

Technology like xAPI has provided the learning industry with the opportunity to track anything, anywhere, and L&D and HR leaders are hailing the arrival of people analytics. These advances provide substantially more data about the people in an organization, but what do you do with the data? Are you gathering the right information? Where do you even start?

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8:30 AM Fri, November 18

Track: Tools

When building interactive screens, you need to put some thought into how to place the objects on the screen. And for responsive interaction, you need to take a step further and think about how to display the interactive objects in different breakpoints so that learners can interact with the content easily.

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8:30 AM Fri, November 18

Track: Instructional Design

What is 508 compliance? What is WCAG 2.0? How can you make your courses compliant? What is the easiest way to create alternate text? How does a course that is taken by someone using JAWS even function? How can you make sure you’re thinking of your learner? These are some of the questions that demand answers for the Storyline user, as many instructional designers lack both the understanding of what 508 compliance really means and the competence to effectively develop compliant courses.

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10:00 AM Fri, November 18

Track: Instructional Design

Have you ever watched a really engaging web-based conference session and wondered, “How’d they do that?” When slides or polls appear or videos pop up and play automatically, it’s not magic! There’s a person behind every action who must click, type, or drag to make things happen. And learning how to use these features when you run your own webinars is surprisingly easy.

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10:00 AM Fri, November 18

Track: Video & Media

Audio can be one of the most powerful tools in your toolbox when it comes to creating effective and impactful eLearning. Bad audio, however, can be one of the most destructive tools—distracting the learner and making your course feel unprofessional or unfinished. Don’t let your courses fall prey to bad audio. There are easy steps you can take to create high-quality audio without big-budget voice talent!

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10:00 AM Fri, November 18

Track: Video

When new technology hits the market, there is often a push to incorporate it into all upcoming projects. You may hear statements such as “We need a GoPro video” when what the speaker really means is, “We need a high-energy, action-oriented video.” When you know what is needed, not just what is wanted, you can make informed purchasing decisions to help ensure that the efforts are high-quality and in budget.

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10:00 AM Fri, November 18

Track: Management and Strategy

As communications and technologies continue to change, there is increased pressure on corporate workers to keep up with these changes, learn on the job, improve time to competency, and increase productivity. In addition, demographics are changing. Older workers are retiring, resulting in a loss of valuable internal corporate knowledge, while organizations must continually hire new, less experienced workers to replace them. There is a need to capture and share the knowledge that helps new workers improve performance and continue to learn over time. Using social media at work can be a compelling solution to this dilemma, offering informal learning solutions on a just-in-time basis.

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10:00 AM Fri, November 18

Track: Video

When they go right, video projects can go incredibly right! But when they go wrong, they can go very, very wrong. The stakes are higher with eLearning in video form because of the costs, expectations, and limitations in making updates to content.

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10:00 AM Fri, November 18

Track: Mobile

You are trying to reach the untethered modern learner: someone who rarely comes into the office and won’t sit for any eLearning module longer than five minutes. These learners want learning and performance support to be on demand, like Netflix, and conveniently located on their mobile devices, like Airbnb and Uber. To reach this audience, you want to encourage their learning to be as habitual as checking their phones. So why not provide effective learning experiences through a simple, easy and habitual tool they use every day: Short Message Service (SMS)?

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10:00 AM Fri, November 18

Track: Instructional Design

eLearning has fallen behind other sectors in developing engaging, immersive experiences. While the world of advertising is continually exploring new ways to affect people’s habits and decisions, eLearning developers often focus purely on knowledge acquisition. This session will explore how the psychology of marketing can affect the efficacy of eLearning.

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10:00 AM Fri, November 18

Track: Instructional Design

Some of the best training out there looks like it was developed by a single designer, regardless of how many people worked on it. But often when more than one learning professional is in the mix and there aren’t established design standards, even with the best of intentions the final product suffers from inconsistency and results in training that looks hodgepodge. The bigger the team, the worse that inconsistency can become. Consistency is key—and the solution resides in detailed style guides, design documents, and templates to make your work look polished and professional.

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10:00 AM Fri, November 18

Track: Games and Gamification

Yesterday’s sales enablement strategies are no longer enough for the “new normal” that most L&D professionals face. The marketplace grows more competitive each year, and the regulatory landscape is always shifting. Trainers must help reps become trusted partners to their customers, and that means moving beyond just features and benefits selling.

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10:00 AM Fri, November 18

Track: Instructional Design

Simulations can provide learners with safe environments in which to learn how to use new skills through practice and failure. When done well, they give people the opportunity to get things wrong and learn from that experience in a way that has little to no risk involved. They can also be deeply immersive, replicating the actual experience of doing something in a realistic and engaging way. Because of this, they can be incredibly effective tools for learning. But how do you create simulations on your own, particularly if you’re on a tight budget?

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10:00 AM Fri, November 18

Track: Tools

Captivate’s newest responsive player is built on HTML5 and JavaScript, which opens the door for you to access its code directly. This allows you to go beyond the default features in this tool and make your own customizations. But what kinds of hacks can you actually do with JavaScript, and how do you get started?

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10:00 AM Fri, November 18

Track: Emerging Tech

iBeacons allow learners to interact with their environment in new ways that were not possible even five years ago. While many learning professionals are aware of iBeacons and their disruptive possibilities, many do not understand the fundamental concepts or how to implement the devices in their training programs. Beacons can be used to provide location context in eLearning and create low-bandwidth augmented reality experiences.

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10:00 AM Fri, November 18

Track: Tools

When you want to implement your best instructional designs to help your learners in the best ways possible, you may often find yourself limited by the tool you use or a lack of understanding of the tool’s features. The result? eLearning that is less than stellar, bores the learner, and results in few productivity gains. Often, designers are led to believe that’s the best they can do.

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10:00 AM Fri, November 18

Track: Development

Many organizations are still using paper-based guides, manuals, and job aids. This requires planning for additional printing costs throughout the year to accommodate frequent content changes. Reliability is questionable, as older documents may not all be replaced with an updated version. Some organizations have gone paperless, yet the electronic versions of the documents are still basic text, which doesn’t make use of the full potential of a virtual format.

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