To SME or Not to SME: Tips for Working with your Customer and your Team Online | May 14 & 15, 2009

Technology Sponsor:

One of the major success factors when implementing e-Learning is having the right content … and often that content comes from your Subject Matter Experts (SMEs). However, working with SMEs can be challenging because of time constraints and their lack of understanding of the design and development process.

This Online Forum looks at different approaches for incorporating your SMEs into your e-Learning design and development processes. You will see and hear about different proven approaches. You will learn about the dynamics of e-Learning development teams, and how to make your team more effective and successful. Take this opportunity NOW to focus on how you can improve e-Learning in your organization, and...

• LEARN how a wide variety of organizations – whether corporate, academic, or government – are incorporating SMEs into their e-Learning program development.
• EXPLORE using different approaches for effectively tapping into SME expertise. 
• DISCOVER a wide variety of tools and techniques that can enhance team productivity.
• EXAMINE which individual skills and team structures will enhance your team, and   
• ENSURE that your use of SMEs in your development process results in e-Learning that meets both the learners’ and the organization’s goals.

All Times Listed in Pacific Time

Opening General Session

• 7 Ways to Create a Successful SME Relationship
  Chris Coy, Christine Collet, Jim Simpson & Jason DeLeon, Intrepid Learning Solutions

Concurrent Session Block 2

• 201 | Best Practices for Managing SME's
  Stacie Comolli & Gus Prestera, effectPerformance, Inc.
• 202 | Using SMEs to Write and Develop Learning Content: A Development Model
  Karla Shores, CIGNA 

Concurrent Session Block 3

• 301 | Color the Picture: Using Focused Conversation with SME’s
  Anne Gaffney-Iehl, Hennepin County Human Services and Public Health
• 302 | We Can Work It Out: Developing e-Learning across Departments
  Joy Gibson & Steven Carl, Edward Jones

Concurrent Session Block 4

• 401 | Working with Co-Workers as SMEs
  Megan Shusko, CTC
• 402 | Case Study: Team-based Development of Simulation-based Application Training
  Alana Meeker & Michele Stouffer, Ford Motor Company

Concurrent Session Block 5

• 501 | Dealing with Difficult SMEs
  James Lindsay & Maureen Barlow, Tufts Health Plan
• 502 | SME Recruiting: Getting SME Support
  J.C. Quintana, Business Cortex Consulting

Closing General Session

Friday, May 15 — 12:00n to 1:15p

• Rapid Webinar Production: Getting SMEs up to Speed in 3 Easy Steps
  Karen Hyder, The eLearning Guild

Three Ways to Participate!

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