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Panel Discussion: Trends in Software User Assistance and Its Application to e-Learning
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Wednesday November 11, 2009 10:45 am
Host: Brent Schlenker, The eLearning Guild
Panel:
Joe Welinske, WritersUA
Alan Houser, Group Wellesley
David Knopf, Knopf Online
Kevin Siegel, IconLogic
You can often improve the work in any professional area by being aware of developments in peripheral, related disciplines. Increasingly, there is synergy between the efforts of the e-Learning and software user-assistance communities. Web 2.0 is impacting both fields in similar ways, from dealing with user-generated content to blending courses with knowledge bases and additional resources. Many techniques from software user assistance can have a valuable impact on the design and implementation of e-Learning.
In this session, you will get a cutting-edge overview of several of the most important development processes in software user assistance, and learn their application to e-Learning. User assistance is much more than “Help.” It encompasses a wide range of skills and technologies that combine to improve the user's experience. It employs a number of devices, including, but not limited to, Help, wizards, tutorials, printed manuals (and their PDF equivalents), and user interface text. User assistance professionals also contribute to enterprise knowledge bases and content management systems. In many cases, training departments are asked to employ these user assistance devices in the e-Learning world.
In this session, you will learn:
- The current state of software user assistance, and the key directions for the future
- How structured authoring and DITA are changing the authoring and delivery of information
- How to embed helpful content directly into a software user interface for an improved user experience
- How to use context-sensitive links between the software user interface and instructional information
Audience:
Intermediate Designers, Developers, and Project managers.
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