There’s lots of talk about replacing training with performance support, and in many cases, it’s a great idea. But what about the times when you need both? How do you incorporate performance support within a training context? How do you use instructional design to get the best of both worlds, and why should you do it? Ideally, your clients should be clamoring for performance support. But in reality, if an independent strategy can’t get traction, perhaps it’s time for a more unified approach.

In this session, you’ll explore the rationale and key approaches to improve performance support adoption through a more cohesive instructional design framework. You’ll learn about key instructional design principles for incorporating performance support into training and various scenarios for using training to support performance support. You’ll also explore the potential pitfalls you could encounter in this journey.

In this session, you will learn:

• How to take the best advantage of the sweet spot between performance support and training
• Six instructional design principles for incorporating performance support into training
• Six scenarios for using training to support performance support
• Six pitfalls to avoid when linking performance support and training

Audience:
Intermediate and advanced designers, developers, managers, and directors.

Technology discussed in this session:
N/A