Raytheon Professional Services had as a client a global company that has a distributed workforce diagnosing and repairing technical equipment at their customers’ stores. The client wanted to provide a mobile solution to its workforce to allow them to improve upon their key business metrics.

In this session you will explore a case study of how Raytheon worked with its client to design an electronic performance support system (EPSS) solution to address the client’s needs via a mobile learning strategy. You will learn how the adoption of both mobile and EPSS solutions has enabled its client to put the right level of information and learning in the hands of the learner/worker at the point of use. You will discover how this solution has enabled the use of hard data results to drive improvements to overall business performance and to transition to a more business-centric focused learning model.

In this session, you will learn:

• How to transform learning with analytics, technology and innovation
• How to focus on business results and not just learning results
• How mobile learning and an electronic performance support system (EPSS) work together
• The design and technical requirements to developing and deploying mobile learning solution

Audience:
Intermediate and advanced managers and directors.

Technology discussed in this session:
EPSS solutions; mobile devices, specifically tablets in an xAPI-managed system.