P13 Readying Your Organization for Performance Support
8:30 AM - 4:30 PM Tuesday, June 9
407
Adding performance support to your organization’s learning strategy is about more than just adding job aids to the list of resources you provide employees. Performance support is a powerful discipline that spans many deliverables and unique methodologies. Organizational readiness is a huge part of being successful when adding performance support programs to your overall strategy.
In this workshop you will explore what “organizational readiness” means in the context of performance support. You will examine the readiness question through the unique perspectives of the different stakeholders in the organization, including the L&D team, line managers, and even the learners themselves. You will explore all of the factors that must be considered in order for performance support programs to be successful in an organization, and you will leave the workshop with a strategy to address each of them.
In this session, you will learn:
- To understand the five Moments of Need
- How to mature a learner and L&D’s deliverables through train, transfer, and sustain
- How to identify and address key stakeholders
- How to migrate a learning team to a more agile development approach
- How to approach the five pillars of the Performance Support Maturity Model
Audience:
Novice to advanced
designers, developers, managers, and project managers.
Technology discussed in this session:
General performance support
technologies.
Student technology needs:
N/A.
Conrad Gottfredson
Chief Learning Strategist
APPLY Synergies
Conrad Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world's largest organizations, helping them attain higher levels of learning agility. Conrad's experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.
Bob Mosher
CEO/founder/Chief Learning Evangelist
APPLY Synergies, a 5 Moments of Need Company
Bob Mosher, the chief learning evangelist at APPLY Synergies, has been an active and influential leader in the learning and training industry for over 30 years, and is renowned worldwide for his pioneering role in eLearning and new approaches to learning. Before co-founding APPLY Synergies consultancy with Conrad Gottfredson, Bob served as the chief learning evangelist for Ontuitive, director of learning strategy and evangelism for Microsoft, and executive director of education for Element K. He is an influential voice in the IT training industry, speaking at conferences and participating in industry associations. Bob was awarded the Guild Master Award in 2014 for his accomplishments and contributions to the eLearning community.
