The first wave of the digital revolution brought huge gains in productivity throughout the 1990s and the first half of the 2000s. Unfortunately, despite the promises of cloud-based and mobile technologies, the second wave has so far failed to deliver. Productivity growth rates have declined to the 1-1.5% level and businesses are finding it increasingly difficult to get more from their workforce.
This paper explains how the productivity crisis has been brought about by a growing digital skills gap as training has failed to keep pace with the rapid advance in technology, at an estimated cost of $1 trillion to the US economy. By laying out the 8 core competencies of digital skills, the paper provides a framework that can be used to develop an action plan to address the digital skills gap in your business.