Without any link back business need, the lower levels of the Kirkpatrick/Phillips assessment models relate mainly to courses, which is inadequate. The higher levels of these models attempt to define business impact, but training interventions do not happen in isolation. Today’s analytics shift from lagging performance metrics towards the creation of leading metrics.
In this report, Nic Laycock suggests a trio of approaches as valuable ways of establishing the necessary partnerships for, and eliciting evidence of, effective learning application. It focuses on the intrinsic value of learning to C-level executives in their pursuit of stakeholder value; evidence suggests that the L&D function has much work to do to become the value-adding resource that executives seek. The transition from trainer to business partner, focused on business metrics, has only just begun.