Planning for Globalization: Case Study on Globalizing eLearning

Conference Archive

DevLearn 2011 Conference - November 2, 2011

Tim Darden

Director, New Media Development
National Restaurant Association

Living in a global world isn’t just coming – it is here. Whether your organization is U.S.-based or spread all over the globe, your learners come with different language and cultural backgrounds. To better prepare them for success, these global audiences need learning tools that incorporate their language needs and cultural perspectives. Many organizations, in particular those that must comply with non-U.S. regulations, are challenged with creating effective global solutions that meet the needs of both the company and its wide-ranging employees. Many of their U.S. multinational food-service customers asked The National Restaurant Association to offer versions of their popular ServSafe food-safety training program to non-U.S. locations. The Association partnered with a large multinational organization to build versions of its ServSafe online course for the international market.

In this case-study session, you will learn how the National Restaurant Association localized an 8- to 9 hour eLearning course for use in Germany. You’ll explore the process to create an RFP, choose and work with vendors, and all the other steps needed to create a high-quality localized eLearning course for a German audience. You will learn how to create good translations and how to avoid common pitfalls.

In this session, you will learn:

  • The components of an RFP for globalizing eLearning
  • How to identify potential localization vendors
  • A process for selecting a vendor
  • How to work with a localization vendor
  • The process for translating and localizing eLearning
  • The lessons learned and some other useful stuff
Audience: Intermediate and advanced designers, developers, managers, and others.

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