Learning Innovation at The Cheesecake Factory

Conference Archive

DevLearn 2011 Conference - November 3, 2011

David Mallon

VP Research
Bersin by Deloitte, Deloitte Consulting

Jeff Stepler

VP Organizational Engagement
The Cheesecake Factory

Blogs, wikis, forums, video initiatives, communities of practice, expert directories, and social networking tools are becoming an integral part of the workplace. But how can organizations use these tools effectively to connect learners, and to create highly specific social learning groups that effectively leverage the expertise of many more people?

Participants in this case-study session will get insightful research into how companies are using social learning to improve employee performance and engagement. You’ll get specific examples of how The Cheesecake Factory selected a more engaging and social approach to learning to promote better knowledge and skills retention, and to help employees connect with one another and more deeply engage with a community that can support their ongoing development.

In this session, you will learn:

  • How companies are using social learning to improve employee performance and engagement
  • How one company is using social learning to promote better knowledge and skills retention
  • How to use social learning to help employees connect with one another to foster informal learning
  • How to use social learning to support ongoing employee development across an organization
Audience: Intermediate designers, developers, managers, and others interested in how new social learning innovations can help align learning initiatives with business needs to deliver value.

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