Performance Support 101: Learning in the Workflow

Conference Archive

Learning Solutions Conference & Expo 2012 - March 21, 2012

Conrad Gottfredson

Chief Learning Strategist
APPLY Synergies

Bob Mosher

Chief Learning Evangelist
APPLY Synergies

There has never been a better time to step into the world of performance support. Almost 80% of learning is done in the context of work at “the moment of apply” — a moment that most learning offerings don't target. Now, more than ever, employees require performance support and organizations are ready to provide it — whether they know it or not! This session will ground you in the fundamentals of performance support.

Participants in this session will look at what performance support is (and what is not). You’ll learn the five types of performance support, the vital roles they can play in your organization, and where to start introducing them. You will learn how performance support complements emerging trends and technologies like mobile learning and social networking.

In this session, you will learn:

  • What performance support is (and what it is not)
  • The five types of performance support, the vital role they can play in your organization, and where to start introducing them
  • How performance support complements emerging trends and technologies like mobile learning and social networking

Audience: Those interested in performance support as an addition to their training strategy.

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