Trading Keystrokes for Context: A Layered Model for Strategic Systems Training

Conference Archive

Learning Solutions Conference & Expo 2012 - March 22, 2012

Michael Noble

Chief Learning Officer
Allen Communication Learning Services

Anna Sargsyan

Director of Instructional Design
Allen Communication Learning Services

According to systems experts, approximately 50% of systems implementations fail because of users’ resistance to change and inadequate training. A keystroke-based instructional approach to systems training – one that relies overmuch on tools to quickly document system processes – lacks business depth, on-the-job relevance, and sufficient learner engagement. Too often, such implementations result in low rates of system adoption, user frustration, and low productivity. For the business, this means increased operation costs due to reliance on helpdesk and IT staff, and a lack of quantifiable business results.

This session introduces a new model, one developed to support several enterprise systems implementations. This model takes a layered approach that integrates the best of both new and traditional training modalities to create a robust, context-sensitive instructional approach. This comprehensive model specifies a strategic function for WBT, V-ILT, performance support technologies, mobile technologies, assessment tools, social media, simulation, etc. Participants in this session will take away a strategy and a tactical model for integrated user development, one that guides system users from expertise to achievement.

In this session, you will learn:
  • A layered model for improving systems training
  • Applications for mobile technologies in systems training
  • Applications for performance support in systems training
  • Strategies for mixing new and traditional modalities

Audience: Intermediate participants should have a general awareness of systems-training strategies and familiarity with various eLearning modalities.

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