Assuring That Your PS Initiatives Aren’t Getting “Lost in Translation”

Conference Archive

Performance Support Symposium 2012 - September 13, 2012

Mike Taylor

Director of Learning Technology
Mindset Digital

How can you ensure that the organization sees you as a valued contributor? The best way is for you to understand and support it in reaching its goals. Performance support is one of the few organizational processes with an opportunity to align individual performance with the strategic goals of the business. How do you align with and successfully translate these goals into the actions necessary to meet them?

Session participants will learn how to become proficient at translating performance support language like "on-demand" and "moment of need" into the language of your business, such as "productivity gains," "increased customer satisfaction," and "reduction in costs." You must help the business understand when PS is appropriate, and, perhaps even more importantly, when it is not the answer. You'll learn how to ensure that you and your stakeholders are speaking the same language and supporting the same goals.


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