Frenemies: Transforming Your Relationship with IT

Conference Archive

Performance Support Symposium 2012 - September 13, 2012

Frank Nguyen

Chief Talent Development Officer
Advisor Group

Our IT partners have spent years helping us install systems to support training. Now we want to bring in another system (performance support) that could reduce or in some cases eliminate training? Rightfully, IT's first reaction to performance support often does not meet our hopes or expectations. Few performance support efforts fail because of lack of business need or potential impact, but many fail because of IT's resistance. Without any intervention, our IT partners represent, by default, an obstacle to transforming a formal learning organization into a performance support organization.

Since performance support was introduced more than 20 years ago, there have been success stories where organizations have made this significant shift. In this session, you will learn strategies derived from these case studies to demonstrate how you can transform your IT partners from obstacles to enablers, adopters, and, ultimately, champions for performance support.

Handouts

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