Single-source Publishing and Design Issues around Performance Support

Conference Archive

Performance Support Symposium 2012 - September 14, 2012

Mary Woolf

Director of Learning Technologies for Yum! University
Yum! Brands

Yum! Brands needed the ability to house all of its restaurant standards in a single tool with the intent to drive reusability and consistency. They also needed to provide the most up-to-date standards in real time.

The problem was solved by leveraging an LCMS to house all of the standards across the organization using a single-source publishing and design approach. The result was the ability to decrease or completely eliminate the need to print and ship materials. Users see only the content that is relevant to them in a way that works for them - training card, PDF, WBT. Now the company is realigning content based on job role and process and making it available at the point of need. Participants will learn how, by thinking of it by role and by process, they can more quickly identify who requires which piece of knowledge, and align it more closely to their day-to-day responsibilities.

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