Setting Your Performance Support Strategy

Conference Archive

Performance Support Symposium 2012 - September 13, 2012

Marc Rosenberg

Marc Rosenberg and Associates

We've talked about performance support for a long time. We've tried to get our arms around it, but found that it clashed with notions of what we were supposed to do - training and eLearning. Somehow, it was never on the critical path of what we were all about. Until now! Performance support unifies our thinking about mobile, social and informal learning, the explosion of "apps" that make work easier, and our recent realization that most learning takes place in the workplace and not in the classroom. We need a solid performance-support strategy and ways to convey its value to senior leaders. We are not replacing learning; we are augmenting it - significantly.

In this session, you'll learn the key components of a sustainable performance-support strategy and the implementation barriers you are likely to face. Investing in performance support is not just smart learning strategy, it's smart business strategy.


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