The Journey from Formal Learning to Performance Support

Conference Archive

Performance Support Symposium 2012 - September 14, 2012

Lory Lanese

Manager of EUT Point of Performance

How do we help people learn and enhance their workflow job performance while not having them leave to take time outside of their work, especially when using enterprise software tools? We must help reduce employee's unproductive time searching for answers and increase their confidence to perform while also increasing the velocity to needed access.

Session participants will examine the factors driving the need for a new approach to helping employees learn new skills and acquire new knowledge. You'll learn the indicators and data that show the progress toward the goal and that make the strategy visible. You'll see an example of one organization's journey-the process and strategies used to make the transformation from formal learning to performance support.


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