Performance Support Maturity: Management Strategies from Levels 1 through 4

Conference Archive

Learning Solutions Conference & Expo 2013 - March 14, 2013

Frank Nguyen

Learning Executive

As performance support (PS) technologies have improved and the need for employee productivity has increased in recent years, we have witnessed a resurgence of interest and adoption in PS. Because of these factors, we no longer have the luxury of deciding if our respective organizations should adopt performance support, but when and more importantly how.

In this session, participants will explore a performance-support maturity (PSM) model that you can use to objectively assess your organization’s existing performance-support practices. Using this information, you will be able to identify areas to enhance your PS efforts, future targets to invest time or money, and opportunities to drive continuous improvement. You will compare and contrast level 1 PS organizations against levels 2 through 4, assess your organization’s current maturity, and apply strategies that you can use to elevate your organization’s PS maturity level.

In this session, you will learn:

  • The five factors that drive an organization’s performance support maturity (PSM) level
  • Describe the four level of PSM
  • Assess your organization’s performance support maturity level
  • Apply management strategies to elevate your organization’s current PSM level

Intermediate and advanced managers, directors, vice presidents, and CLOs. Participants should have some prior knowledge of what a performance support system is as compared to a traditional learning management system. In addition, some familiarity with another maturity model such as CMM is helpful, but not necessary.


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