Drive Performance by Uncovering the Defining Moment

Conference Archive

Performance Support Symposium 2013 - September 10, 2013

Alexa Nick


Joel Silverstone


It is 2:00 PM on a Tuesday afternoon and time for your employee’s performance review. You nod your head to show that you are listening. Yet in your mind you ask yourself, “Again? Haven’t we been down this road before?

Coaching success is about listening for the defining moment. It is that moment where you have the opportunity to help change behaviours in your people. Miss it in your conversations and you will never see change. Join myPractice as they share the concepts of deliberate practice and why it is the differentiator in driving performance. They will bring to life actual client stories with their actor-coaches and work through the defining moments. You will experience what it feels like to coach and be coached with impact. Experience first-hand how recognizing the defining moments can change your organization’s performance.


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