Creating Help Desk Training Using ZebraZapps

Conference Archive

Learning Solutions Conference & Expo 2014 - March 20, 2014

Steve Lee

Co-founder & Strategic Relationship Manager
Allen Interactions

Scott Nipper

Director of Training, Americas

Many call centers have high turnover and a workforce that needs to be up and running within a very short period time. ZebraZapps was used in the development of effective eLearning for the help desk at Barco, a technology company.

This session will address the problem by describing the approach and design methodology used to quickly create meaningful, memorable, and motivational eLearning for a help desk. This topic demonstrates how the use of a specific authoring tool can help participants achieve that goal quickly, effectively, and at low cost.

In this session, you will learn:

  • How to use ZebraZapps gadgets
  • How easy it is to create powerful and engaging eLearning courses quickly
  • How a global technology firm leveraged ZebraZapps to help train their help desk
  • How powerful an authoring tool can be without any prior programming or coding skills

Novice to intermediate level. No prior knowledge needed.

Technology discussed in this session:

Student technology needs:


You do not have access to these files. Please log in or join to download these files.


 Back to Library
Advertise Here
Advertise Here

Upcoming Events

Guild Platinum Sponsors

Guild Sponsors

We Proudly Support