Practical Principles for Developing an Effective Performance Support Solution

Conference Archive

Learning Solutions Conference & Expo 2014 - March 21, 2014

Hilik Harari

VP Product & Marketing
Kryon Systems

Yanay Zaguri

Director of Product
Kryon Systems

Performance support is gaining momentum, and many companies are beginning to adopt performance support concepts and solutions. Software-as-a-service providers like Salesforce and LinkedIn have embedded first-time-use guidance into their software to improve their customer experience. Large enterprises across different industries have implemented PS solutions to improve employee productivity, eliminate mistakes, and reduce the costs of ineffective formal learning. The options are there; however, many performance support implementations are doomed to fail due to naïve mistakes made during the design phase.

In this session you will learn the key principles that will ensure successful performance support project implementations. You will explore how these concepts take shape when designing performance support processes. You will discover simple do’s and don’ts so you can know which choices have value and how to avoid repeating the same mistakes many have made before. By attending this session, you will take away practical tools for designing your next PS solution.

In this session, you will learn:

  • Principles for designing proper performance support processes
  • How to implement these principles practically
  • Common mistakes that cause PS solutions to fail
  • How to design an effective performance support solution

Audience:
Novice intermediate designers, developers, and managers.

What technology will be discussed in this session:
User guidance and automation embedded in live production systems, PS implementation concepts, examples and use cases using the Leo Performance Support tool.

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