Adding Support to an Employee Performance Ecosystem

Conference Archive

Performance Support Symposium 2014 - September 8, 2014

Frank Nguyen

Chief Talent Development Officer
Advisor Group

Chances are that your organization already has one (or more) learning management system in place. Chances are that you also have a learning content management system, enterprise resource planning, a human resource management system, knowledge management, and/or customer relationship management systems in place. Now you are looking at adding performance support to the mix. Technology can be an enabler and driver of efficiency, but it can also be complex, cumbersome, and confusing. But all systems have one primary intent: To increase the performance of employees.

In this session, participants will take a closer look at the relationship between learning management, learning content management, knowledge management, and performance support systems. You will develop an approach to integrate these systems cohesively to eliminate content creation and maintenance redundancies. And you will examine how performance support can be the broker of information from the learning ecosystem to systems that live in the workplace ecosystem.

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