The Foundation of Performance Support: Define the Problem and Its Causes

Conference Archive

Performance Support Symposium 2014 - September 8, 2014

Jean Marrapodi

Senior eLearning Designer
Illumina Interactive

One of the keys to effective performance improvement is defining the problem and digging out the root cause. Most learning professionals have never learned a systematic way to do this. There are a number of methodologies and tools available to facilitate needs assessments, but most professionals have not gone through an education program that covers them.

In this session you will explore a number of tools and processes that you can use to complete a needs assessment that will ensure your performance-support programs are targeting the right behaviors. You will explore Mager’s performance analysis flow, Harless’s Front End Analysis, Gilbert’s Behavioral Engineering, Binder’s Six Boxes, Rumler-Brache’s Nine Performance Variables, and more. Participation in this session will ground you in the theories and tools needed for performance-support needs-assessment for your organization.

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