Evaluating the Efficacy of a Performance Support Solution

Conference Archive

Performance Support Symposium 2015 - June 10, 2015

Jennifer Acosta

Instructional Designer
Time Warner Cable

Francine Haliva

Head of Marketing
Kryon Systems

Michelle Kehoe

Manager, Instructional Design
Time Warner Cable

There’s such a wide variety of EPSS solutions available today, ranging from job aids to just-in-time, context-sensitive support platforms. So what factors should you take into consideration when selecting the right solution for your organization, and once deployed, how can you determine the ROI on the solution you chose? Join us to answer these questions and hear from Time Warner Cable how they have measured the efficacy of performance support in their organization.


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