Everyone Should Be an SME. Let’s Be Enablers!

Conference Archive

Performance Support Symposium 2015 - June 10, 2015

Malcolm Poulin

Senior Director, Strategy and Market Relations

Our ultimate goal is for everyone to be an expert. How can we lose? Guide it with an effective strategy. Execute it on a solid platform.

There is a lot of buzz about crowdsourcing of content to enable learning and support performance of colleagues. There is a difference between subject matter experts (SMEs) and members of the crowd. The difference is the word expert. During this session we will discuss methods to identify these experts as well as enable and oblige them to channel their knowledge and guidance to those who need to know.

A solid platform is vital for SMEs to easily compose content for their colleagues in their language, their context, in the “best” formats to consume, and in a constant timeframe. As SMEs, they are accountable to enable the best performance possible. As learning professionals, we are accountable to provide them the strategy, guidance, and technologies to easily do their jobs. We will also discuss these technologies to enable the strategy.


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