Using Workflow Performance Support to Replace or Enhance Traditional Training

Conference Archive

Performance Support Symposium 2015 - June 10, 2015

Kristi Nokken

Instructional Design Consultant
UnitedHealth Group

If you only have to perform a task once a year will you remember what you need to do from the 30 minute online course you took last year? Learning professionals are often asked by stakeholders to create an online course, and we often realize a course is not the best solution. We need to ensure that people can find the resources they need to successfully complete a task at the time they need to do it, and we need to make stakeholders understand this need as well.

In this session participants will learn how one organization was able to deliver work flow performance tools that gave workers what they needed to successfully complete tasks when and where they needed support. You will explore case studies examining how the organization was able to convince stakeholders that traditional training courses were not the best solution for the need. Participants will discover how performance support tools allowed workers to find the information they needed to know and receive support to complete the steps they needed to take.

In this session, you will learn:

  • How to influence your stakeholders so they understand a performance support tool is the best solution
  • How to author and host interactive performance support using common development resources
  • Practical tips to create your own workflow performance support tool
  • Different ways to balance performance support tools with formal (and trackable) training

Audience:
Novice designers, developers, and managers

Technology discussed in this session:
Articulate Storyline, SharePoint

Handouts

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Session Video

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