What, Why, When, and Where: Building a Business Case for Performance Support

Conference Archive

Performance Support Symposium 2015 - June 11, 2015

Imogen Casebourne

Director of Learning

Performance support has become an ever-more powerful proposition with the advent of mobile devices that can deliver to learners wherever they are. It can help learners apply what they have learned back in the workplace or even replace the need for upfront training. And the future is exciting, because mobile performance support will be adaptive and contextual, turning iDevices into a combination of coach and personal assistant, and bridging the gap between the classroom and the workplace. But getting started isn‘t always easy.

In this session participants will learn why designing performance support requires a new way of thinking and a new way of working. You will explore strategies for making the case for the change. You will see examples from organizations who are already delivering performance support, from simple but effective methods to more complex solutions offering adaptive and contextual support. You will also be given a model that will take you through a series of key steps to get up and running.

In this session, you will learn:

  • How to easily achieve multi-device delivery
  • How mobile can deliver performance support
  • Important design considerations for contextual mobile performance support
  • What organizations are already doing to deliver mobile performance support

Intermediate designers, developers, and managers.

Technology discussed in this session:
Mobile, PC, and tablet.


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