W.W. Grainger’s Strategy for Shifting the Knowledge-transfer Needle from Traditional Training to Performance Support for a Multi-national ERP Deployment

Conference Archive

Performance Support Symposium 2015 - June 11, 2015

Jeff Merrill

Training Manager
WW Grainger

Paul O Keeffe

Managing Director
Accenture

Barry Smith

Client Partner
Assima

W.W. Grainger, a global industrial supply distribution company with thousands of users across 369 branches, 15 distribution centers, and a growing online presence, needs to prepare their end-users for a big change: an SAP Enterprise Resource Planning (ERP) deployment supporting the business in Mexico and Canada. Multiple geographically dispersed locations make traditional instructor-led training expensive, complicated, and risky.

Grainger has chosen an advanced system cloning tool to avoid live training environments, and a state-of-the-art EPSS tool, Assima’s Vimago, to move the knowledge-transfer needle from traditional training to performance support. The project has a significant focus on Adoption of the new systems. Beyond online help, Grainger will also leverage the EPSS system to provide real-time analytics for end-user adoption. In this session you will hear Grainger’s business case and adoption approach as they progress through their EPSS strategy, project planning, securing stakeholder buy-in, and deployment planning.

Handouts

You do not have access to these files. Please log in or join to download these files.

 

 Back to Library
Advertise Here
Advertise Here

Upcoming Events

Guild Platinum Sponsors

Guild Sponsors

We Proudly Support

Humentum

Recent Job Postings