Finding Your Way to Usable Performance Support

Conference Archive

Performance Support Symposium 2015 - June 11, 2015

Susan Fisher

Lead Instructional Designer & Learning Consultant
Innovative Learning Group

Lisa Toenniges

CEO and Owner
Innovative Learning Group

In large organizations, learning and performance support content typically develops over time in an organic, ad-hoc fashion until one day the organization realizes it has an unmoderated mass of content stored on file servers, intranet sites, and the LMS. As a result, employees don’t know what’s available and can’t find the content they need when they need it, falling back on familiar and possibly incomplete, inaccurate, or outdated information. To the organization, the task of making this mass of content easily accessible, usable, and targeted to workflow performance can be daunting, to say the least. Where and how to start?

In this session you will explore how an organizational learning strategy provides guideposts for analyzing the performance support needs of its workforce through a structured set of tactics and tools. Using two rich case studies, you will examine the process that an organization can use to get a handle on its content issues and start developing solutions. The case studies address identifying mobile support needs for the national sales force of a healthcare insurer and determining content access requirements for field personnel of an agricultural products company.

In this session, you will learn:

  • Essential components in an organizational learning and performance-support strategy
  • A process for analyzing performance support needs
  • Methods and tools to analyze current and desired states of performance support
  • How to determine where to start implementing solutions to provide the most bang for the buck

Audience:
Novice and intermediate analysts, managers, directors, VPs, and CLOs.

Technology discussed in this session:
Intranets, LMSs, personal computers, smartphones, and tablets.

Handouts

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