Call It Anything But Performance Support

Conference Archive

Performance Support Symposium 2015 - June 11, 2015

Gary Wise

Workforce Performance Strategist
Human Performance Outfitters

Adopting an embedded performance support (EPS) strategy is unlike most other learning initiatives because it involves a paradigm shift from learning to performance. As such, the presence of change—potentially transformational change—becomes a significant restrainer when attempts are made to disrupt familiar methodologies. In other words, the problem is effectively positioning the solution.

In this session you will explore the challenge of positioning—or selling—disruptive EPS methods and tactics in a non-threatening way by leveraging familiar aspects of learning design and development methods. You will discuss a real scenario where internal positioning worked by NOT talking about performance support. Participants will focus on how to build the case for EPS by avoiding the jargon that so easily comes to mind and instead focusing on the performance outcomes that will drive the business forward.

In this session, you will learn:

  • How to change the conversation from training to performance
  • How to scope a pilot proof of concept
  • How to extend discovery into the point of work
  • How to dig for the right performance metrics
  • How to leverage and protect existing technology investments

Audience:
Novice to advanced designers, developers, managers, projects managers, and VPs.

Technology discussed in this session:
N/A.

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