From Seattle to Delhi: On-demand Performance Support Across Time and Space

Conference Archive

Performance Support Symposium 2015 - June 10, 2015

Mary Cropp

Senior Training Manager
Bluetooth SIG

Brian Washburn

Global Learning & Development Manager
SightLife

Subject matter experts have deep content knowledge, but too-often default to lecture-based methods of training delivery. This results in a poor learner experience during the session and rarely translates to an on-the-job behavior change as a result of these sessions. Even when SMEs are trained and motivated to design better learning experiences, they often reverted to lecture-based instructional techniques and one-off training interventions when they were called upon to deliver future training workshops.

In this session participants will explore a case study detailing SightLife‘s experience with a system designed to provide subject matter experts in our field offices with on-demand instructional design support. You will discover how this support has resulted in a sustained change in the way learning interventions are designed in SightLife‘s India-based field operations. You will leave this session able to identify transferable lessons that can be applied to your own situations and then develop a strategy to implement these lessons.

In this session, you will learn:

  • Three lessons learned about what NOT to do when implementing a new performance support system
  • Three key elements to a successful performance support system
  • How to transfer SightLife‘s experience in performance support to your own context
  • How to identify a variety of appropriate technologies (some low or no cost) in order to support performance across the globe

Audience:
Novice and intermediate designers, developers, and managers.

Technology discussed in this session:
N/A.

Handouts

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