Performance Support Measurement and Governance

Conference Archive

Performance Support Symposium 2015 - June 11, 2015

Conrad Gottfredson

Chief Learning Strategist
APPLY Synergies

Carol Stroud

Partner
Saxon Bay Consulting

Your organization has been using performance support for some time. You’ve got resources and tools in place that are well received, and the buzz around what you’re doing seems overwhelmingly positive. It’s time to take your efforts to the next level. Anecdotal feedback is valuable, but most organizations need verifiable, data-driven analytics for major enterprise applications. 

In this session you will explore the methods that can be used to effectively measure the effectiveness of performance support programs. You will explore when adding governance to enterprise programs makes sense and the value a governance board could add in this regard. 

In this session, you will learn:

  • Why measuring performance support is important
  • Methods for measuring performance support
  • What role governance plays in performance support
  • How to set up your governance board 

Audience:
Intermediate and advanced managers and directors. 

Technology discussed in this session:
N/A

Handouts

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