A Talent Management Approach in Performance Support Strategy

Conference Archive

Performance Support Symposium 2015 - June 12, 2015

Dawn Jaglowski

Offering Manager

Performance support is frequently addressed as an add-on solution or an adjunct to existing learning systems and processes based on a content-centric approach. This often leads to a disjointed user experience that in turn leads to lower rates of usage and poor return on investment.

In this session you will learn how to define and implement a performance support strategy by starting with the user experience and needs first and then identifying all opportunities for improvement and influence across a person’s career life cycle—from learning about your company during a job search and on-boarding into the company through continuous career growth and progression. You will explore the importance of the question “where is the user?” on a day to day basis and what their problems are long before the technical design stage. Participants will examine real techniques and processes and examples of end-to-end performance support solutions.

In this session, you will learn:

  • How IBM uses their design thinking methodology to drive product and solution development from a user-centric approach
  • How performance support can be integrated throughout the employment lifecycle
  • How others are creating and implementing performance support strategies in multiple industries
  • What lessons were learned, including hits and misses in initial strategies

Intermediate designers, developers, and managers.

Technology discussed in this session:
IBM Smarter Workforce applications.


You do not have access to these files. Please log in or join to download these files.


 Back to Library
Advertise Here

Current Membership


Join The eLearning Guild
Advertise Here

Upcoming Events

Guild Platinum Sponsors

Guild Sponsors

We Proudly Support


Recent Job Postings