Exploring the Performance Support Maturity Model

Conference Archive

Performance Support Symposium 2015 - June 11, 2015

Molly Petroff

Education Specialist
Saint Vincent Hospital

Jeremy Smith

Senior Learning Solutions Manager
Herman Miller

Carol Stroud

Saxon Bay Consulting

Performance support is a journey, not a destination. What works for an organization that is just starting down this road looks very different from what works for an organization that has been effectively utilizing performance support strategies for years.

In this panel discussion you will explore a performance support maturity model that provides structure around what performance support looks like within an organization over time. You will examine the types of resources and approaches that work at each level and share strategies that help you, and your organization, advance further along the model over time.

In this session, you will learn:

  • What the performance support maturity model is
  • How to identify where you and your organization are in your performance support journey
  • What resources are needed at different levels of maturity
  • Strategies that will help you progress further along the model

Intermediate and advanced managers and directors.

Technology discussed in this session:


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