Performance Support as an Extended-blend Solution Component

Conference Archive

DevLearn 2015 Conference & Expo - September 30, 2015

Gary Wise

Workforce Performance Strategist
Human Performance Outfitters

Embedded performance support (EPS), while it has been described as a discipline, also serves a critical role as a component part of a holistic learning and performance solution. All too often however, performance support is viewed as a training add-on targeted to post-training applications. When this happens, we don’t fully realize the significant benefits of agile development, nor are sustainable performance results achieved by our end-users.

In this session you will learn how to structure learning and performance assets that follow a learning and performance continuum that extends from new hire onboarding to sustained capability at the point of work. You will learn about new skills, enhanced discovery, and agile extended-blend methods that mirror the 70:20:10 framework. This session ultimately serves as a roadmap to adopting an EPS discipline that leverages an extended-blend methodology in creating workforce performance solutions.

In this session, you will learn:

  • How to use change-management principles to position a performance paradigm to stakeholders
  • How to extend your discovery process to include key performance attributes that impact design, development, and delivery decisions
  • How to integrate an intentional design methodology
  • How to prioritize deliverables that improve time-to-impact as a priority

Novice to advanced designers, developers, project managers, and managers.


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