SMEs: From Smackdown to Nirvana

Conference Archive

Learning Solutions Conference & Expo 2016 - March 17, 2016

Dawn Mahoney

Owner
Learning In The White Space

Andrea May

VP Instructional Design Services
Dashe & Thomson

Subject matter experts (SMEs) are the lifeline of work for instructional designers, trainers, and facilitators of learning. SMEs bring the content to life and provide both relevance and context. However, it can often seem like you and your SME are speaking two different languages, causing the instructional design process and, more importantly, communication to break down. How can you work better with and coach SMEs through your design and development processes to better ensure a positive working relationship and, most importantly, a successful learning initiative?

In this session, you will learn methods for improving communication between you and your SMEs and ways to change up the questions you ask to improve the responses you receive. You will explore how to employ a coaching framework with SMEs and the importance of speaking their language—losing the instructional design lingo and jargon you’ve become accustomed to. You will find this session interesting and entertaining as you explore the various types of SMEs you’ll encounter.

In this session, you will learn:

  • Methods for improving communication between you and your SMEs
  • Possible ways to change up the questions you ask the SMEs to respond to
  • A coaching language and framework
  • How to replace instructional design lingo and jargon for improved clarity

Audience:
Novice to advanced designers, developers, project managers, managers, and directors.

Technology discussed in this session:
N/A

Handouts

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