Succeeding with Performance Support in the Land of the Never-ending Project

Conference Archive

FocusOn Learning 2016 Conference & Expo - June 9, 2016

Rory Francis

Performance Development Design Manager
Huntington National Bank

Rose Lawyer

Learning Development Manager
Huntington National Bank

Undefined business processes, untested and incomplete systems, continually changing requirements, and scope creep—sound familiar? One or all of these conditions can wreak havoc on a project and cause it to continue on well past its targeted end date. How do you develop content for a project that continually evolves? How do you maximize limited resources under these conditions? How do you survive the project that never seems to end?

In this session, you will learn how developing content using an agile design process and performance support can help you survive the never-ending project. You will learn how strategically positioned performance support can ease timing and maintenance concerns. You will discover strategies for being agile in your design and development process that will help you quickly mobilize resources during crunch time. These strategies will ensure you meet and exceed your customer’s expectations.

In this session, you will learn:

  • How developing content using an agile design process and performance support can help you survive the never-ending project
  • How strategically positioned performance support can ease timing concerns
  • How discreet pieces of content reduce maintenance time and increase reuse of content
  • Strategies for being agile in your design and development process that will help you quickly mobilize resources during crunch time

Audience:
Intermediate and advanced project managers and directors.

Technology discussed in this session:
Ontuitive’s solutions.

Handouts

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