How Grainger Moved from Strategy to Reality with a Multi-national Performance Support Program

Conference Archive

FocusOn Learning 2016 Conference & Expo - June 9, 2016

Jeff Merrill

Training Manager
WW Grainger

Paul O Keeffe

Managing Director
Accenture

Barry Smith

Client Partner
Assima

As a follow-up to 2015’s Performance Support Symposium presentation, we present the results and lessons learned!

Grainger, a global industrial supply distribution company with thousands of users across 369 branches, 15 distribution centers, and a growing online presence, rolled out SAP’s Enterprise Resource Planning (ERP) system in Mexico and Canada. Because of their geographically dispersed locations, traditional instructor-led training using a full training environment was expensive, complicated, and risky.

Using an advanced system cloning tool, Grainger was able to create, store, and deploy advanced system training with considerably reduced cost compared to a live training environment. They also used Vimago, a state-of-the-art EPSS tool, to rapidly deploy messaging, updates, and training materials during go-live support and sustainment.

Come explore Grainger’s big wins and lessons learned as they navigated from planning to execution.

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