Calm the Mobile Turbulence: An Alaska Airlines Flight Attendant Case Study

Conference Archive

DevLearn 2016 Conference & Expo - November 16, 2016

Leigh Shocki

Training Compliance Manager
Alaska Airlines

Jennifer Sovey

Instructional Systems Designer II
Alaska Airlines

For a remote workforce such as flight attendants, who travel all over the country, eLearning is effective, necessary, and widely enjoyed. However, there are no computers on the airplane, which serves as their office. Due to the lifestyle of the work group, many do not have computers at home; this leads to a large percentage’s trying to complete non-mobile courses on their tablets or smartphones, causing a poor user experience.

In this session, you will learn how Alaska Airlines taught flight attendants about their devices on their devices, and you’ll learn about device operation, flight attendant apps, and compliance policies. Learn how Alaska leveraged a mobile ecosystem to push forth a test case for an all-mobile eLearning initiative, under a strict timeline and with much at stake, and the clever technology workarounds that were used to ensure a quality user experience in a short turnaround time.

In this session, you will learn:

  • How Alaska Airlines was able to quickly deliver an effective mobile training course to a remote work group with limited resources
  • Workarounds for mobile design, tracking, and deployment challenges
  • About mobile learning strategies and solutions that can be reproduced and adapted to other organizations
  • About user experience ideas that can engage a change-averse and tech-averse group of learners
  • Practical, quick solutions for rapid mobile development and deployment
  • How to promote change management with video content

Audience:
Novice to advanced designers, developers, and project managers.

Technology discussed in this session:
Lectora Inspire, HTML5, web clips, Videoshop, PowerPoint, iPhone 6+, iOS, and Verint Survey software.

Click here for the session trailer

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