Zombie Sales Apocalypse: Using a Learning Game to Reinforce Sales Competencies

Conference Archive

DevLearn 2016 Conference & Expo - November 17, 2016

Deborah DeNure

Learning Manager, Instructional Design—Employer Group-Sales Training
Humana

Karl Kapp

Professor of Instructional Technology and Director of the Institute for Interactive Technologies
Bloomsburg University

It’s harder and harder to catch the attention of learners, especially field sales representatives. It is also difficult to encourage them to practice important skills like sales techniques and how to speak with customers in different situations. While they need to practice these critical skills to succeed in their roles, they don’t always take the time to do so. What could engage this audience?

The solution was Zombie Sales Apocalypse: a game to reinforce key sales skills. This serious game made practice easier by creating an exciting and immersive experience using the popular genre of zombie games. In this session, you’ll discover how a branching story simulation combined engaging game activities—such as fleeing from zombies, moving furniture, and smashing through walls—with sales-focused challenges like choosing the right response to customers, bringing the right materials to a sales call, and properly diagnosing customer issues. Through examining Zombie Sales Apocalypse, you’ll find out more about the key elements and influences you’ll want to consider when creating your own games for practice and reinforcement.

In this session, you will learn:

  • About three key elements that are required in any serious learning game
  • Why the use of fantasy was a critical element in the design of this learning game
  • How immediate feedback changes learner behavior
  • How learner input was used to drive engagement with the sales model

Audience:
Intermediate and advanced designers and senior leaders (VP, CLO, executive, etc.).

Technology discussed in this session:
Unity game platform.

Click here for the session trailer

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