- Learning Solutions
- Research Library
- Guild Publications
- Sponsored Library
- Online Events Archive
- Conference Archive
- DemoFest Archive
Performance Support in the Field: Saving Our Trees 1 Smartphone at a Time
DevLearn 2017 Conference & Expo - October 25, 2017
Senior Curriculum Developer
Like many roles, the world of slot machine technicians is growing more complicated and more technical every day. They have dozens of games, signs, and controllers to install and support and have several cases to address a day. How can people in situations like this keep track of it all? With their smartphone! In their hand they have access to an easy-to-use mobile tool for performance support and continuous learning.
In this case study session, you’ll find out how Aristocrat Technologies transformed the technician from a stack of papers and a tired memory to a lean mobile superhero who participates daily in personalized continuous learning and just-in-time performance support. You’ll look at how Aristocrat modernized its approach to supporting technicians and used mobile devices to provide them with mLearning, performance support, access to technical documents, and a knowledge base while working in remote parts of North America. Thanks to these devices, gone are the tree-killing days of printing 145-page technical notes and trying to recall training from a month earlier in a high-stress environment!
In this session, you will learn:
- What process the team used to analyze the business challenge
- How they chose to implement this program
- What hurdles they faced in transforming a manual workforce to a mobile one
- Which vendors they partnered with to complete the mobile implementation
Novice to intermediate designers, managers, project managers, directors, and senior leaders (VP, CLO, executive, etc.).
discussed in this session:
You do not have access to these files. Please log in or join with a free membership to download these files.
Back to Library
Recent Job Postings
- Instructional Designer for Learning Platforms and Universal
Hamilton, NY, USA
- Distance Education Program Manager
Albany, New York, USA
- Learning Designers/Developers/Project Managers
- Sr. e-Learning Developer
- Technical Training and Development Specialist
Bedford, MA, USA