AT&T University Performance Support Solutions

Conference Archive

Learning Solutions Conference & Expo 2018 - March 29, 2018

Saif Altalib

Lead Training Manager
AT&T

Research demonstrates that when learning is embedded in the everyday flow of work, it has more impact on both the business and learners. You should be wary of designing and investing in solutions that increase the barriers between working and learning. Learning must be available at the point of need. Delivering a true holistic learning experience requires modern tools—tools that enable just-in-time content delivery, streamlined curation of critical information, and comprehensive data analytics.

In this session, you will explore how AT&T University used WordPress to develop a performance support platform that strategically combines the right mix of learning and performance components. You will learn how the platform serves as a central dashboard for quick access to critical knowledge in HTML5 format within a holistic and contextual digital experience. You will also learn how the platform incorporates a skills-building program by enabling peers to submit and review one another’s solutions to real-world design challenges.

In this session, you will learn:

  • About the features of AT&T University’s performance support platform, such as instant search, mega menu, highest rated pages, content toggles, user roles, and much more
  • About AT&T’s performance support design principles and strategic integration with knowledge management, social collaboration, access to experts, and formal training components
  • How AT&T analyzed actionable data points to identify patterns, adjust, and enhance the user experience

Audience:

Novice to advanced designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.) with a basic understanding of the performance support discipline.

Technology discussed in this session:

WordPress CMS, HTML5, CSS, JavaScript libraries, and the Piwik data analytics platform.

Handouts

You do not have access to these files. Please log in or join to download these files.

 

 Back to Library
Advertise Here

Current Membership

70,864

Join The eLearning Guild
Advertise Here

Upcoming Events

Guild Platinum Sponsors

Guild Sponsors

We Proudly Support

Humentum

Recent Job Postings