Adopting the Performance Support Mindset

Conference Archive

Learning Solutions Conference & Expo 2018 - March 27, 2018

Roberta Dombrowski

Learning Experience Designer
The Predictive Index

The time was right for The Predictive Index to adopt a performance support mindset. The only problem was, they hadn’t done it before! In spite of the challenges posed by an agile software environment, over 20 languages, and no hint of which tool set to choose, performance support is now alive and well and growing in its adoption around the globe throughout the PI Network. So how did they accomplish this?

In this case study session, you will learn some practical “how-to” advice on adopting a performance support mindset from a small team of two who started from scratch. You’ll gain some insights into not only what worked but what didn’t work, so you can avoid making the same mistakes. You’ll learn about their processes and tools and find out how they implemented performance support in a company that had never even heard of it before.

In this session, you will learn:

  • What business challenges performance support can help solve
  • What considerations might impact a performance support adoption
  • How to implement performance support in your organization
  • How to integrate a variety of high-performing tools into your workflow


Novice to intermediate designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).

Technology discussed in this session:

Pendo, Salesforce, and Drupal.


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