Case Study: Using VR for Training Venue Management Skills

Conference Archive

Realities360 2018 Conference - June 26, 2018

Michael Cuales

Creative Director
NC State University

Bethanne Tobey

Lead Instructional Designer, Distance Education and Learning Technology Applications
NC State University

You can have the best trainers possible, but the fact remains that most effective learning happens on the job. The ideal situation would be to immerse new employees into the job right away while minimizing the risk of mistakes. Virtual reality training has the potential to make this a reality. VR training immerses participants into a fun and engaging environment that closely simulates actual work situations.

Faculty and staff from North Carolina State University recently partnered with PNC Arena to create a 360 VR video-based training program for their guest relations employees. This session will show how the program was created, what guided the development process, and how trainees are currently using it to learn and make decisions without fear of mistakes. You will be able to experience the VR training firsthand, and you’ll learn how to create your own VR training program with a design and production process model.

In this session, you will learn:

  • About the results of a creative partnership between academia and the private sector
  • About the development steps undertaken to create a VR training environment for performance improvement
  • How to facilitate a VR training module in your program
  • About the platforms and technology used to create and experience the program


Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.).

Technology discussed in this session:

360 video production equipment, classroom-ready VR headsets, interactive 360 video authoring (WondaVR).


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