Working with SMEs: Hard-Knock Lessons Learned

Conference Archive

DevLearn 2018 Conference & Expo - October 25, 2018

Marlena Sanchez

Instructional Developer
Curbell Plastics

Subject matter experts (SMEs) are the keepers of knowledge and know-how, but working with them can be a challenging experience. How do you get the SME to share their knowledge and know-how with you? What should you do if the SME provides too much information—or not enough?

In this session, you will explore real-life scenarios to learn how to interact with SMEs to obtain content, and come away with a game plan on how to approach your next project. To accomplish this, you will explore tips on how to build relationships with the SME, identify various approaches to obtain content, and formulate a plan to recognize what worked or did not work with a particular SME to make future adjustments.

In this session, you will learn:

  • To utilize a three-step approach to working with SMEs
  • Ways to build a relationship with SMEs
  • Various approaches to obtain content from SMEs
  • To recognize what worked or did not work with a particular SME to make future adjustments

Audience:

Novice and intermediate designers.

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