The eLearning Guild Privacy Policy

The eLearning Guild prides itself as being a trusted source of information, networking, and community for eLearning professionals.  To meet this goal, we collect some personal data from its members and non-member users of the website. 

The eLearning Guild is committed to protecting your personal data.  We strive to collect the minimum amount of personal data we need and to hold and use it only as long as necessary to deliver the outstanding service and products you expect. 

This Privacy Policy, along with our website Terms of Use and Cookie Policy describe how we collect, store, share, and protect your personal data. 

1. Information from Members.

When you become a member of The eLearning Guild or register to attend one of our conferences or other events, we need to collect your contact information to communicate with you about your membership or event and to deliver any subscription products you may purchase.  We collect other data from you to help us tailor your experience to your personal and professional interests.  You are able to view and edit this contact information in your Member Profile. 

2. Information from Non-Member Website Users.

We also collect some personal data from users of the website who are not members (or are not logged in as members) either as data entered voluntarily by the non-member user in to fulfill the user’s request for certain services or through the use of cookies and other website monitoring techniques.  Most of information collected through cookies and other website monitoring techniques is anonymous, such as information about your browser type and operating system, numbers of clicks and page view statistics.  We do, however, retain internet protocol (“IP”) addresses as part of our network security posture and to enable us to enforce our terms of service. Website monitoring and preference data collected from non-member website users expires when you close your browser.  For more information on the information we collect, please see our Cookie Policy.

3. Personal Information Security.

Protecting your information is a team effort.  We use industry standard security technology and procedures to protect your personal data from unauthorized access, use, or disclosure. You also must not share your username or password with others and we recommend that you take every precaution to protect your data when using the Internet, especially when using public computers (such as at a university or library) or networks, especially unsecured Wi-Fi. 

If you have questions about the security of your personal data or believe that your account may have been compromised, please contact us at service@elearningGuild.com

4. Data Retention Period.

The standard membership period to The eLearning Guild is two years.  During this period we will contact you according to the contact preferences you indicate in your member profile. 

Each year, we will ask you to review your contact information and consent preferences and update them (if necessary).  If you do not log in to review and update your information, or do not renew your membership at the end of the two-year term, your account will be in an inactive status for another two years.  During the inactive period, we will contact you only with membership renewal reminders.  At any time during the inactive period, you will be able to log in to your member profile, renew your membership, or upgrade to paid subscription service. 

5. Contact Consent Preferences

In your member profile, you must provide an email address so we can communicate with you about membership status, but you may also opt-in to provide us consent to contact you by email, telephone, or postal mail for specific purposes listed in the contact consent preferences section of the profile.

6. Right to Rectification.

The eLearning Guild services work best when your information is accurate and complete.  You may log in to your membership profile at any time to correct or update any of your contact information or your preferences and contact consents. 

If you are unable to correct the information in your profile to your satisfaction, please contact us at service@elearningGuild.com and we will promptly remedy the problem with your data.

7.  Termination of Membership and Right to be Forgotten.

You may cancel your membership or paid content subscriptions at any time by clicking on the “Terminate Membership” link located on the contact consent preferences page of the member profile. Termination immediately terminates your right to use the free member services or paid content.  Refunds will not be issued for cancelled or terminated memberships.  Registrations for upcoming conferences or other future events will be unaffected.  Your personal data will be immediately purged when you request termination, except that the contact information for those registered for upcoming conferences or other events will be retained until the event has occurred so we can update you with important event information.

The eLearning Guild will purge your personal data if your account has been inactive for two years. If we terminate your membership for for violating the Terms of Use, we may retain some of your personal data, but only that which is related to the termination and only as long as necessary. 

8.  Collection of Personal Information

8.1 Registration Information.  When you register as a member with The eLearning Guild, you must provide contact information and general information about you and your organization.  Specifically we collect the following types of information during the registration process.

  • Name
  • Organization
  • Job Title
  • Principal Job Focus
  • Job Level
  • Number of employees in your organization
  • Purchasing Authority
  • Company Industry
  • Email address
  • Home/work/mobile telephone number
  • Postal or other physical street address
  • Credit/debit card information (to process purchases of paid content)

8.2 Automatic Data Collection.  We and some of our third-party service providers automatically and passively collect some information about you or your device when you use The eLearning Guild’s services whether or not you are a registered member.  Through the use of cookies and tracking technologies, this data is generally grouped together without being associated with individual users or otherwise made anonymous.  We use this data to improve performance of the website and your customer experience.  Specific information we automatically collect includes:

  • Internet Protocol Address
  • Browser Type
  • Operating System
  • Internet Service Provider (ISP)
  • Referring and exit pages
  • Date/Time of access; and
  • Website analytics about where you click while browsing our website.

To learn more about what sort of cookies the Service does use and how we use them, please see our detailed Cookie Policy.

8.3 Your member profile is the primary source for the personal data we collect from you related to your membership.  You can access that information there.  If you would like copies of other personal data that we may have retained, please submit a request to service@eLearningGuild.com and we will reply within 30 days.

9. Processing of your Personal Data

9.1 We will use your personal data only in accordance with this Privacy Policy. We will only process personal data with your consent, when it is necessary to deliver The eLearning Guild products or services to you, or when required to comply with legal obligations or other legitimate interests of The eLearning Guild or others.  Specifically we will use the data to contact you about your membership, to provide you customer service and to deliver products, services, or support, to process payments and registrations for conferences, seminars, and other paid content, to enable online discussion groups and forums; and to personalize website content, advertising and marketing communications based on your preferences.

9.2 Prior to forwarding your personal data to a third-party processor, the Service will enter into a written “Data Processing Agreement” that, among other things, requires the third party to:

  • comply with applicable data protection laws;
  • implement appropriate technical and organizational security measures;
  • notify the Service in the event of a breach of personal data; and
  • require any of the third-party’s vendors or sub-processors to likewise agree to such protections in writing. 

10. Providing Personal Data to Third Parties

We do not sell your contact information to any third parties. 

We may provide your contact information to e-learning industry partners but only if you have specifically opted-in to receive partner offers as part of your contact consent preferences.  You may opt out of such contact at any time by following the instructions included in each email, or by revising your contact consent preferences in your member profile.

From time to time, we may offer third-party sponsored content on our website that includes a data collection form, which helps the third party deliver service or support to you.  As with other data collection, you may opt out of these third party offers in your contact consent preferences in your member profile. 

We may also disclose personal data if we believe in good faith that we are required to do so to comply with applicable law, court orders, or a subpoena, or other legal requirements.  We may also disclose personal information to our lawyers or appropriate authorities if we believe that disclosure is necessary to identify, contact, or bring legal action against someone who may be violating the Terms of Use or to protect other members, website users, or the general public.

11. Third-Party Links

In our attempt to provide increased value to you, we may provide various third-party links from our websites or in our email communications.  Even if the third-party is affiliated with The eLearning Guild, we have no control over the third-party sites, each of which may have separate privacy and data collection practices, which are independent of ours.  We strive to protect the integrity of our websites and the links placed upon them, so if you have issues or concerns about a third-party site or its privacy practices, please contact us at service@eLearningGuild.com.

12. Third-Party Content

We distribute content supplied by third parties and members.  Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, members, or any other website user, are those of the respective author(s) and not of The eLearning Guild.

13. Policy Changes

We may change this privacy policy at any time to implement privacy best practices, to comply with any changes in law or regulation, or to describe changes in the way that we handle your information.  We will post any changes here, so you should check back here periodically to review our Privacy Policy.

14.  Feedback

If you have questions or need more information on the Privacy Policy, please  email service@eLearningGuild.com

This document last updated on: October 18, 2018.

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