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Dealing with Angry Customers: A Branching Scenario
LS DemoFest 2016—May 12, 2016
Category: Business Processes
Director of Global Learning & Instructional Design
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This project won Best Business Process Solution
This course demonstrates how customer service training can be engaging, personalized, and exploratory. The course lets users explore a customer service situation and encourages them to make their own decisions. The course challenges the user to assist the customer without escalating the situation.
Tools used in this project:
- Articulate Storyline2
Link to Project
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