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404 Bustin’ Down the Silos: Using an LCMS to Manage Learning Content

10:30 AM - 11:30 AM Thursday, October 30

Strategy

Tower 7

One of the most challenging aspects of developing learning programs is managing the sheer volume of content generated on a daily basis. There are eLearning modules, demos, simulations, videos, job aides, quick-start guides, webinars, ILT decks, graphs, flowcharts, assessments, animations, podcasts, and the source and media files to go along with each. The most frustrating aspect of all this is the number of times developers are forced to reinvent the wheel because, while the perfect content may already exist in one format it is incompatible with content in another format.

In this session you will discuss how implementing a learning-content management system (LCMS) can help address many of the content curation and organizational issues facing learning-development teams today. Using athenahealth as a case study, you’ll review the process they went through in choosing a vendor, getting leadership buy-in, the ups and downs of implementation, what custom work needed to be done, bringing over legacy content, convincing IDs that learning another new tool would be worth it, what worked as promised, and what didn’t.

In this session, you will learn:

  • The challenges of trying to curate and update tremendous amounts of content
  • The advantages of using an LCMS to develop and manage learning content
  • How athenahealth implemented an LCMS during the chaos of a major software release
  • How athenahealth plans to utilize the power of the LCMS in the future
  • Lessons from an LCMS implementation

Audience:
Novice to advanced designers, developers, project managers, and managers who have experience as an instructional designer.

Technology discussed in this session:
Kenexa Premier LCMS.

Ted Henning

Director of Product Education

athenahealth

Ted Henning is a director of product education at athenahealth. He earned his master’s degree in instructional technology while working as a video game and animation producer. Ted started the training and support department for a small professional software company, and later worked as an instructional design consultant for a variety of companies. Since landing at athenahealth, he has led the team responsible for creating all of the asynchronous client training materials as well as administering the LMS, LCMS, and other training applications. Last year, clients completed over 1.1 million of their courses.

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