109 Performance Support in the Field: Saving Our Trees 1 Smartphone at a Time
10:45 AM - 11:45 AM Wednesday, October 25
Like many roles, the world of slot machine technicians is growing more complicated and more technical every day. They have dozens of games, signs, and controllers to install and support and have several cases to address a day. How can people in situations like this keep track of it all? With their smartphone! In their hand they have access to an easy-to-use mobile tool for performance support and continuous learning.
In this case study session, you’ll find out how Aristocrat Technologies transformed the technician from a stack of papers and a tired memory to a lean mobile superhero who participates daily in personalized continuous learning and just-in-time performance support. You’ll look at how Aristocrat modernized its approach to supporting technicians and used mobile devices to provide them with mLearning, performance support, access to technical documents, and a knowledge base while working in remote parts of North America. Thanks to these devices, gone are the tree-killing days of printing 145-page technical notes and trying to recall training from a month earlier in a high-stress environment!
In this session, you will learn:
- What process the team used to analyze the business challenge
- How they chose to implement this program
- What hurdles they faced in transforming a manual workforce to a mobile one
- Which vendors they partnered with to complete the mobile implementation
Novice to intermediate designers, managers, project managers, directors, and senior leaders (VP, CLO, executive, etc.).
discussed in this session:
Senior Curriculum Developer
Cherie Cornelius is a senior curriculum developer with Aristocrat Technologies. Several years ago, she shifted from technical support to the realm of training. A year into her training role, Cherie’s artistic flair in a PowerPoint presentation caught the eye of management, who suggested she join the curriculum development team. Cherie had no formal training in this field, but she was eager to learn and has since gone back to school for a master’s degree in instructional design.