205 70:20:10 Digital Performance Solutions: L&D as Value Creator in Hospitals
1:15 PM - 2:15 PM Wednesday, October 25
Management and Strategy
Patient safety and compliance are major issues in hospitals today. One organization’s challenge was how to keep 7,000 professionals up to date and compliant regarding patient safety tasks and medical equipment. The issue was that formal learning wasn’t proving to be effective enough as medical equipment was changing with software updates on a regular basis.
In this session, you will explore the limitations of formal learning like eLearning in rapidly changing environments. You will learn how to apply 70:20:10 (in this case) with the help of a critical task analysis process. You’ll hear about the lessons learned and explore the power of performance support as part of a complete 70:20:10 solution.
In this session, you will learn:
- How to apply 70:20:10 in rapidly changing environments and industries, such as healthcare
- How to apply digital performance support as an important tool to encourage compliant behavior
- How to design online 70:20:10 solutions
- How to become a value creator as an L&D professional
Intermediate to advanced designers, developers, managers, and directors.
Technology discussed in this session:
Online social platform with performance support (web browser); content distributed via mobile device.
Vivian Heijnen is a co-founder of the 70:20:10 Institute. Vivian’s strength is her strategic thinking combined with pragmatism and a knife-like focus on execution. She has consulted on a wide range of projects at every level for the implementation of informal and formal solutions. Her projects have covered management development change, the implementation of electronic patient files, sales improvement in the pharmacy and construction industries, and other areas. She is co-author of several publications, articles, and books —for instance, 70:20:10 Towards 100% Performance, together with Jos Arets and Charles Jennings.
Jos Arets is a co-founder of the 70:20:10 Institute. For many years, Jos has worked on improving the performance of people and organizations by connecting working and learning in smart ways. This work has been through a mixture of strategic projects with clients and international collaboration within the L&D community. Jos’s strength lies in designing performance- driven solutions at a systems level. He has written many books and, in collaboration with Charles Jennings and Vivian Heijnen, has published articles and books about 70:20:10. His latest book is set to be published in late 2017: New Value Creators: 4 Business Models That Redefine L&D.